Our Release Management approach for Engage is to use Continuous Delivery. This means the upgrades will be released more frequently into the App Store for both Android and iOS devices.
What you gain
- Frequent small releases to allow for incremental change.
- Reduces risks of bugs being shipped to production as regressions are captured early by automated tests.
- Building the release is easy as all integration issues have been solved early.
- Deployment is automated and requires minimal user intervention.
Plan - Develop - Test
Our product and development team plan, develop, and test each release. As the development and quality assurance is completed, established checkpoints must be signed-off before the product is considered ready for release.
Now let us focus on the part that matters to you ....
Push to Alpha Channel
We aim to release every 2 weeks depending on the number of features in the upgrade. Upgrades will be released to the Alpha Channel for testing and we will complete our final checks to ensure the latest release is a success.
App Store Approval and release to App Store
After the successful upgrade of the Alpha Channel, then after 1 week, and with the App Store approval, the app will be released to the App Store.
If a critical issue is found, we will release an Adhoc Fix we will test this internally before it is released. The fix is verified in the Alpha Channel, and then with the App Store Approval, the app will be released to the App Store.
The Microsoft Intune app release is a couple of versions behind due to the technical limitations of incorporating SDK in Engage.
Release Notes and Production Documentation
The Release Notes will be updated when the release is on the App Store's Alpha Channel, refer to What's New. When the release is in the App Store then the detailed product documentation will be made available in the Help Center, this is to ensure the accuracy of the content.
As you use Engage in your business you will be supported by the Serraview Product Team and the Serraview Support team.
We encourage customers to vote on ideas in UserVoice to help us determine the need and prioritize the work.