Navigate Engage
When you are in Engage Web or Mobile you will see different icons and cards. Below is a summary so you can become familiar with the display.
Location Switcher
When you switch your location you will be able to see which floors have availability. You will see how many desks are still available and ready to be reserved by you. The number in the center is the total number of spaces you can reserve and the purple is how many available desks you have permission to reserve.
Floorplan
The floorplan will display the following icons:
| Icon | Description |
|---|---|
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Space is occupied (dark blue dot). |
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Space is unoccupied and available to be reserved (colored dot). Remember your company may have a different color of the unoccupied space. Your System Administrator can change the color; learn more in Set up visibility of reserved desks and available desks on the floorplan. |
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Space has been selected as part of a Neighborhood or Team selection (colored dot with a white outline). |
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Space is unavailable (gray dot). |
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Markers to show the different items in the office. Remember, your System Administrator can make the markers visible on your floorplan; learn more in Make your Markers visible in Engage. |
Cards
When you click on a space (from the floorplan) different cards will display different information depending on if the space is occupied, available, unavailable, etc. Also, when you search for a person and then click on their name, the card will display information such as reserved desk, remote working, flexible working, etc.
| Space Card | Person Card | Description |
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Reserved Desk This indicates is the space is occupied. |
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Team Reserved Desk This indicates is the space is occupied by a Team Booking. |
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Space is unoccupied and available to be reserved. | |
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Space is unavailable. | |
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Assigned Desk The employee has an assigned desk in Serraview's Block and Stack (VBS). This desk (depending on the setup) can only be reserved by the employee assigned to that desk. |
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Flexible Working This is where the employee has a physical location in Serraview’s Block and Stack (VBS) and they don’t have a desk reservation. |
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Remote Working This is where an employee doesn’t have a physical location in Serraview’s Block and Stack (VBS) as they are remote worker and they don't have a desk reservation. |
SVLive
When you have SVLive implemented, you will see more statuses and you can learn more in Engage with SVLive2.
| Space Card | Person Card | Description |
|---|---|---|
| - |  |
Live When selecting a user with a wired SVLive location, Engage will load the corresponding location on the floorplan and show the “Live” label on the employee card. This label lets Engage users to know that the employee’s device is located at the specified desk. |
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Wi-Fi When a wired location is unavailable but a Wi-Fi one is, Engage will display a circle encompassing the corresponding location on the floorplan and show the “Wi-Fi” label on the employee card. |
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The space card and the floorplan display “Incognito”.
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Opted-out When you select an occupied space, as detected by SVLive, but that person has opted out of Engage, the space card will now display “Incognito” on the floorplan and the space card. Learn how to opt-out of Engage, in Configure Employee Privacy. |
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The card displays “Remote Session”. |
The card displays “Remote Session”.
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Remote When you have a user, such as a developer, who uses a remote desktop device, this will activate the device and will be detected by SVLive wired. |
