Navigate Service Request
- Last updated
- Save as PDF
- Manage Service Request
- Create a Service Request
- Edit a Service Request
- Leave a Service Request
Manage Service Requests
From left-menu click, Move Add Change > Service Requests. The Manage Service Requests screen displays. For more information, refer to Manage Service Request Queue.
This screen consists of the following.
Element | Description |
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Create a Service Request button You can create a new service request, refer to Create a Service Request. |
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Archive icon |
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Delete icon |
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Quick Reports button Refer to Service Request Quick Reports |
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Quick Report Parameters |
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Filters option buttons
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Tag drop-down |
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Search field |
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Advanced Filters icon |
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Service Request Grid The grid's columns can be sorted in ascending or descending order and the columns that display are:
This will only select all the items on the page.
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Pagination |
Create Service Request
A new service request can be submitted by Workplace Administrators and Business Unit Representatives to lodge space requests with the Corporate Real Estate team. For more information, refer to Create a Service Request.
This screen consists of the following:
- Details
- Requirements
- Move Information
- Questions
- Attachments
Edit a Service Request
From the Manage Service Request screen.
- Click a service request to edit. The Edit Service Request screen displays. For more information, refer to Create Service Request Best Practice.
This screen consists of the following:
Element | Description |
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Navigate back to the Manage Service Request screen. |
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Create a new Service Request button You can create a new service request, refer to Create a Service Request. |
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Service request type drop-down |
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Service request summary edit |
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Tags edit |
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Priority selection |
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Status and vertical progress bar |
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Actions edit |
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Comments add button |
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Emails display |
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Attachments edit |
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Other form questions edit These are custom fields. |
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Description edit |
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Details section consists of the date calendar pickers, cost center edit, contacts edit, costs edit, related to edit, and approvals. |
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Move Information edit |
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Justification edit |
Leave a Service Request
When you have a service request open, you can leave or exit the service request.
- Click on the Service Request Home
icon to return to the Service Request Home screen or select any menu item to exit a service request.