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Eptura Knowledge Center

Update Description, Justification, or Comments

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From the Manage Service Request screen.
  • Click a service request to edit. The Edit Service Request screen displays.

Update Description

You can edit the description of the service request.

  1. Click the Pencil icon_pencil.png icon to edit.

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2. In the Description field, enter the description of the service request.

3. Click the Save button.

Update Justification

You can edit the justification for the service request.

  1. Click the Pencil icon_pencil.png icon to edit.

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2. In the Justification field, enter the justification for the service request.

3. Click the Save button.

Add Comments

This allows you to record your progress commentary as you progress the request. For example, Discussed initial scope with business and have update the furniture requirements.

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  1. In the Comments field, enter the comment.
  2. Click the Add button. The comment displays and this cannot be edited.