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Eptura Knowledge Center

Maintain Sensors

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Sensors are Added, Removed or Moved

Each time a sensor is added, removed, or moved then the data mappings must be updated in the Sensor Vendor’s administration tool:

  • Building Name in the sensor vendor's console must match the Building Name field in Serraview
  • Floor Name in the sensor vendor's console must match the Floor Name field in Serraview.
  • Space Name in the sensor vendor's console must match the Space Name field in Serraview.

More information on how to find the names are found in Occupancy Sensors.

Sensor Health

We recommend you regularly check on the Sensor’s health to make sure they are operating:

  • Sensor Health Dashboard  to check on how many sensors events per day the sensors records.
  • If you have the Sensors integration set up for a floor then you will see on the Live View the status of the sensors, such as offline or no sensor. See the Space Module's Live View.

Impact on Service

User location data may not be accurate if sensors are missing. If sensors have been moved, desks and spaces may incorrectly appear in use. If sensors have been added, removed or moved desks and spaces may incorrectly appear empty while in use.

Utilization Reports List for SVLive and Sensor Data and Sensor Dashboards will not be accurate until sensor mappings are updated and/or the sensors are back online.