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Kiosk Setup

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Level: Client IT and Serraview Implementation team
The Kiosk software can be launch by the Kiosk launcher app.

Prerequisites

  • Set up a kiosk user with the secured action in Serraview.

Kiosk Launcher App

The Kiosk Launcher is a Windows .NET application that can be run on start up to:

  • automatically launch Locator full screen in Kiosk mode.
  • identify the kiosk and display the "You are here" graphic.
  • prevent users from exiting the browser.

The app also has an automatic refresh interval built into it to ensure that it continues to self-heal by reconnecting to the server on a regular interval.

Kiosk Authentication

To provide a seamless and convenient experience, users are not required to sign in or authenticate at the kiosk. Instead, we assume that if they have physical access to the kiosk they can use it. To achieve this, Serraview will work with your IT team to allow access to the specific Kiosk (Locator) URL from anyone within your company's external IP range.  The Kiosk (Locator) URL format is:

https://[client_instance].serraview.com/locator

Each Kiosk must be assigned a static IP address that can be identified and whitelisted by Serraview. After the external facing IP address of each Kiosk is known, please send this to your Serraview Implementation team.

Physical Kiosk identification and location on the floorplan

Serraview Implementation team requires the location of the physical kiosk, so we can set up the "You are here" graphic and the location of the kiosk and orientation of the floorplan.

Step 1. Set up the "You are here" graphic

For the graphic to be displayed, each kiosk must be:

  • mapped at their position on the floorplan

  • uniquely identified by kiosk name e.g. kioskName=[kiosk]

When the location and kiosk name is known, please send this to your Serraview Implementation team.

Step 2. Set up the location of the kiosk and orientation on the floorplan

In Serraview, set up the location of the kiosk on the floorplan. 

Step 2.1 Add the SvKiosk space type to the floorplan

From the Spaces module complete the following:

  1. From the left-menu, click Spaces.
  2. Use the Location Selector drop-down to navigate to the building and floor or enter the location.
  3. Click the Edit Floor icon.
  4. Toggle the space types to display the SvLive Kiosk, refer to Toggle Space Types.
  5. Click the Add Polyline image2021-2-24_15-10-24.pngicon. The Add Polyline panel displays. For more details, refer to Add Serraview Polyline.
  6. From the Select a Space Type selector, enter in SvLive Kiosk and select the space type.
  7. Click on the floorplan where the Kiosk will be located. The Kiosk is added as a point.
  8. Click the Publish Changes icon.

The kiosk must be added to a parent space type, such as Primary Circulation or Corridor.

svlive_kiosk_add_point.gif

Step 2.2 Edit the floorplan's SvKiosk

  1. Double click the kiosk. The Edit Space form displays.

image2021-3-9_9-31-15.png

2. In the Name field, enter the kiosk's name. The name must match the machine name or the device name.

3. Optional - For the Default Location options buttons select either None, To Floor, or To Building.

4. From the Orientation drop-down list, select either: Default, 90, 180, or 270.

5. Optional - In the Notes field, enter any notes.

6. Click the Update Space button.