Troubleshooting - Desk Activity Data
The following troubleshooting process flow will help you diagnose issues.
Desk activity issues
| # | Process Flow | |
|---|---|---|
|
1 |
Some desks do not display any live data. Staff detected at a desk that they are not sitting at. All desks on the floor display no SVLive data. |
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|
2 |
Is activity detected by other staff on a different floor in the same building? |
Yes - go to the next question. No - go to Building Activity Data Troubleshooting. |
|
3 |
Is activity detected by other staff if they connect their device to the desk? |
Yes - go to SPS Maintenance. No - go to the next question. |
|
4 |
Is Wired activity expected at the desk? |
Yes - go to Wireup Maintenance. No - go to the next question |
|
5 |
Does the desk have a flag set as "No Active Data Points" in Wireup? |
Yes - Desks with this flag will not show SVLive activity. No - go to Wireup Maintenance. |
Staff are shown on Wi-Fi when connected to a desk
| # | Process Flow | |
|---|---|---|
|
1 |
Staff are shown on Wi-Fi when connected to a desk. |
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|
2 |
Is the device showing a Wired or Wi-Fi connection in the Task Bar? |
Wired - go to the next question. Wi-Fi - go to Wi-Fi Maintenance. |
|
3 |
Is the wired activity detected if the device is plugged in at another desk? |
Yes - Wireup Maintenance. No - SPS Maintenance. |