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Eptura Knowledge Center

Why does a person display with no known location, when they are active at a desk or in the building?

Sometimes, a person will be on the floor but not display in Locator.


When using Locator with SVLive

This can be caused by a variety of reasons. For example:

  • If their desk is being occupied by 'Unknown' person in Locator, then it is likely that Serraview is unable to match that person's login with the username from SVLive.
  • A person can be using unwired data port or working without being connected to the Wi-Fi.
  • A person is using a wireless connection however Wi-Fi has not been implemented as a utilization source for Locator.

When using Locator with Manual Occupancy

This means that they have not been assigned to a desk, team, or neighborhood on that floor. If you experience this then, contact your System Administrator.