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Eptura Knowledge Center

Data collected by SVLive1

SVLive1 collects utilization information from different areas within a corporate environment. The following summarizes the information collected.

User Presence Information

User Presence Information contains the user's status and details about their device. When the user's status or device information changes, the updated information is collected by the Serraview Lightweight Desktop Monitor (LDM) and pushed to the Managed Location Service (MLS).

The following information is collected:

  • Activity
  • log on / log off
  • active / away (triggered by locking the workstation or period of inactivity)
  • ping (heartbeat used to ensure workstations are still on the network)
  • Active Directory username and domain
  • Computer name
  • IP Addresses and type
  • Machine (MAC) addresses and if they belong to a Wi-Fi adaptor
  • Whether the session is direct or from a remote location
  • If the device is a Laptop or a PC.

Signal Strength Information

Signal Strength Information contains signal strength readings (RSSI) between a user's computer and all Wi-Fi access points within range. It is only collected when the Serraview Wi-Fi Location Service is to be used to triangulate the position of Wi-Fi users.

If enabled, the Serraview Lightweight Desktop Monitor (LDM) will periodically collect the following additional information for each Wi-Fi Access point (AP) that meets or exceeds a configurable minimum signal strength reading:

  • Service Set Identifier (SSID)
  • Access point Basic Service Set Identification (BSSID)
  • Machine (MAC) address
  • Received Signal Strength Indicator (RSSI).

Location Information

Location information ties a user's computer to a floor in a building and a location on a floor plan. Serraview Managed Location Service (MLS) collects this information via SNMP from network switches using the provided community string.

MLS collects the following:

  • Switch IP / Switch Name
  • Switch Port (e.g. Gi/01/10)
  • MAC address.

In addition, MLS can communicate with Serraview Wi-Fi to capture approximate location of Wi-Fi devices.

When used, MLS additionally collects the following:

  • Floor ID
  • Location (X, Y, and confidence level)
  • MAC address
  • Connection status