SVLive1 Maintenance

The table below provides a high-level view of who is responsible for managing the component changes as they take place.

Component	Description	Responsibility
LDM	LDM is part of the Standard Operating Environment (SOE). For more information, refer to LDM Maintenance.	Client
MLS	MLS Service account expired. For more information, refer to MLS Maintenance.	Client / SpaceIQ team
MLS	Server shutdown or stopped (e.g. maintenance) For more information, refer to MLS Maintenance.	Client
Switches	Switch reconfiguration Switch not linked to a floor or incorrect switch information Switch retired or replaced Re-cabling in the Communications room on a floor Community string changes IP address changes For more information, refer to Wireup Maintenance for SVLive1.	Client
WAP (Wireless Application Protocol)	Serraview Wi-Fi changes (e.g. add, removed, moved) Third-party Wi-Fi changes. For more information, refer to Wireless Access Points Maintenance for SVLive1.	Client
Wire-up	Wire-up changes (e.g. new, removed workstations not wired-up) Mapping or drafting changes Switch reconfiguration Re-cabling in the Communications room on a floor Switch is retired or replaced For more information, refer to Wire-up Maintenance.	Client
Network	LDM to MLS Communications on TCP Port Changes MLS scanning switches on UDP Port Proxy or firewall changes For more information, refer to Internal Network Communication for SVLive1 and Outbound Network Communication for SVLive1.	Client

Maintenance Overview

SVLive1 offers a real-time solution for supporting high performing environments and ensuring they are used as effectively as possible.

The core service is based on presenting real-time utilization data for utilization reporting, and Wayfinding technology for kiosks, laptops, desktops, tablets, and smartphones.

For the integrity of SVLive1 data, the efficacy of reporting over time, and cohesive Wayfinding services for staff across the portfolio, it is imperative to have full availability of the service to minimize loss of data.

SVLive1 works by analyzing the computer network to determine which users are connected to the network, whether they have been active recently, and where they are located.

The setup involves the following key areas:

LDM Maintenance	A small application installed on employee computers that tracks real-time usage and communicates user presence data to the MLS.
MLS Maintenance	A hardware solution installed on-site that unifies computer location data and user presence data from the LDM.
Wire-up Maintenance	An audit conducted to identify port and location information for all Ethernet or wireless access points at each location (This location data is essential for the performance of the MLS).
Wireless Access Points Maintenance for SVLive1	WAP add, remove, or move.

Interactivity with Network:

Switch Scanning	SVLive1 MLS uses SNMP to communicate with the network switches. SNMP uses UDP to communicate so if there are any network bandwidth problems, the UDP traffic will be disregarded. MLS interact with the network switches using SNMP polling (every time period).
Internal Network Communication for SVLive1	LDM sends information it collects across the internal network to MLS over HTTP/HTTPS using a configurable TCP port (any port that is unreserved and can be binded to).
Outbound Network Communication for SVLive1	MLS sends information to Serraview securely over HTTPS.

Maintenance Requirements and Change Management

Maintenance Overview

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