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Review the Person Import to make sure the person exists

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Most organizations use a Person Import via SFTP to import in new employees, update employee details, or to archive employees who have left your organization. This import will populate Serraview's People Directory.

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Review in the People Directory

From Serraview, complete the following:

  1. Navigate to Resources  > People.
  2. You can use the search field in the top right to locate a person.

If you can't find the person, then they are not in the Person Import.

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Review in the Recent Imports

You can view recently imported files, and if you are set up for the SFTP file transfer, then these import results will display in this list. 

Learn how to download a copy of the import results in View Recent Imports.

Action

Either you will need to wait for the next file transfer to occur and then the person will be uploaded OR your System Administrator will need to contact your HR team to make sure the new person is set up in the ERP System.