SVLive Change Management

SVLive offers a real-time business intelligence data collection solution for supporting highly performing workplace environments and ensuring they are used as effectively as possible. 

The core service generates workplace utilization data used in reporting modules, including Insight Dashboards, and streams live workplace information to Wayfinding technology for kiosks, laptops, desktops, tablets, and smartphones. If the data flow from the client network to the Serraview is interrupted by outages, or connection errors, for example, the utilization data will be incomplete.

It is critical that SVLive is tested before changes are applied to the client’s Production environment. This helps to ensure that your IT/Network Teams prevent data outages which will affect the Business Team who rely upon SVLive for critical property utilization intelligence. It is the client's responsibility to ensure that change management includes testing SVLive applications’ connection to the Cloud endpoints.

Below details who is responsible for the change management.