About SVLive
SVLive (Serraview Live) is an innovative technology designed to meticulously capture the utilization of office space within an organization, right down to the individual use of workpoints, meeting areas, and collaborative spaces. This “Software as a Sensor” solution offers comprehensive utilization reporting across all levels of the organization and business locations. SVLive provides analysis of device activity to determine a user’s connectivity, recent activity, and precise location information.
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Data Collected by SVLive
The data collected by SVLive is transmitted in near real-time to Serraview, seamlessly integrating with Serraview's Space and People data. This integration serves as a foundation for a multitude of critical functions, including:
- Workplace Design and Planning - SVLive's utilization data forms the basis for informed workplace design and planning decisions, ensuring that spatial arrangements align with actual usage patterns.
- People Location, Wayfinding, and Presence - Precise location information enables effective wayfinding solutions and real-time presence tracking. This improves overall workplace efficiency.
- Occupational Health and Safety (OH&S) - SVLive contributes to OH&S initiatives by providing insights into how spaces are utilized. This supports the creation of safer working environments.
- Business Continuity Planning (BCP) - The utilization data collected by SVLive is important to the creation and optimization of business continuity plans, to make sure that organizations can respond effectively to unforeseen events.
By using accurate utilization data, Corporate Real Estate teams gain invaluable insights into the holistic utilization of their workspace. These insights empower teams to make well-informed, evidence-based decisions regarding space planning, move management, workplace optimization, and other critical aspects of facility management.
The technical, operating, and network requirements for the SVLive are found in the Operating Environment article.
Utilization Data grows the value of outcomes for CRE Teams
The Eptura Workplace Index has identified a trend in global workplace planning:
- Workplace reinvention is a C-level prioritization.
- Hybrid is the new standard for offices, driving work tech innovation.
- Executive prioritization on driving data from occupancy and space utilization.
- Increased desire to measure employee engagement.
- Collaboration between facilities, HR, IT, Workplace Planning, Security, Corporate Real Estate (CRE).
The utilization data gathered from SVLive helps CRE teams understand how their space is being used and how they can adjust to optimize their occupancy. With this data, CRE teams can make decisions about which areas to focus on to increase productivity, create a better working environment, and increase employee satisfaction. When you want to improve your employee experience, SVLive utilization data can be used in Engage. This data also helps CRE teams to identify trends in their workplace, such as which areas are being underutilized and how they can better allocate their resources. By gathering utilization data, CRE teams can identify their successes and areas of improvement to better plan for the future.
Biggest impact of SVLive Data
The impact of SVLive data is in:
- Accurate Wayfinding - this improves your employee experience. Use your existing Wi-Fi triangulation, desk availability, and presence awareness.
- Insights - gives you detailed business intelligence down to the minute per floor, per container, or per desk.
- Space Planning - use data and statistics for the building, floor, team, or neighborhood.
- Evidence-based decisions - strategic decisions can be completed at the desk level.
We offer Enterprise-ready Utilization Technologies to empower your Corporate Real Estate team. As data-driven property teams need comprehensive data to remove assumptions and improve their analysis, planning, and decision-making capabilities.
Foundations of Quality Utilization Data
The different types of Utilization Technologies will collect data that is either presence, identity, or location. Depending on the level of collection will affect the quality of the utilization data.
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Presence
Identify
Location
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To truly understand this area, you need an explanation of what data is collected and to what level the data is collected from the Utilization Technologies.
Utilization Technologies Sources
Many different sources of utilization data exist, and some are more suited to different spaces and the issues your business is looking to solve, and it is common to see a mix of technologies in used.
Some considerations when evaluating options include:
- Precision down to a building, floor, room/space, or desk.
- Known identity enables the individual to be identified.
- Real-Time enables use in Wayfinding for near real time desk/room availability and person locations.
- Coverage is the number of spaces covered by one unit.
- Costs involved such as hardware, installation, and ongoing maintenance costs. As Hardware Sensors are quite expensive to get installed and keep maintained over their lifetime.
Commonly used sources of utilization data include.
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Utilization Technology |
When to use |
Level of Coverage |
Precision |
|---|---|---|---|
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When you want to understand people statistics at a building level. When you want to track non-staff such as contractors and visitors. |
Individual attendance at the office. |
No workpoint level utilization. |
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When you want to understand the employee’s behaviors and to understand the people statistics for a floor, neighborhood, or desk. This lets you see who (and which teams) is using the floor, neighborhood, or desk.
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Individual attendance per desk. |
Accurate to the minute of utilization per desk, neighborhood or floor. |
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When you want to understand the employees' behaviors and to understand the people statistics for a floor, neighborhood. This lets you see who (which teams) is using the floor, neighborhood. |
Individual attendance per desk. |
Accurate to the minute of utilization, aggregated across neighborhood or floor, Wi-Fi triangulation limits reporting at the individual workpoint. |
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In areas of peak utilization. |
Individual booking and check-in behavior per desk. |
Measures bookings but does not measure attendance. |
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When you want to understand the usage of meeting spaces, break out areas, or café style meeting spaces. |
Number of people without linking to individual people, teams, or business units. |
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If you use Calendar data as a utilization source, then you can further understand how space is really used. You can understand how teams use the spaces, and if someone complains about not finding meeting rooms, then you can investigate. |
Number of people booking a space, without measuring attendance. |
Measures bookings but does not measure attendance. |
Combined Data Quality
When combined with other utilization data sources such as Badge Swipe, Desk Booking, Space Booking, and Activity Sensors, SVLive offers a comprehensive toolkit for precisely measuring the full utilization of your office space. These different data sources, when integrated, provide a holistic view of workspace utilization.
Learn more in the Insights module's dashboards:
Traditionally, Badge Swipe data has served as the primary data source informing decision-making processes for Corporate Real Estate teams. However, this data typically only provides insights at the building level, leaving many questions about floorplan usage unanswered and relying on assumptions. SVLive introduces the capability by offering desk and workstation-level precision with near real-time accuracy. This enhancement allows organizations to complement their existing data sources with detailed desk-level insights, enabling them to:
- Identify desk usage.
- Optimize business unit spaces.
- Evaluate booking accuracy.
- Determine popular collaboration areas.
Incorporating SVLive alongside existing data sources empowers organizations to make data-driven decisions that maximize office space efficiency and improve overall workplace productivity.