Serraview Glossary

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Term	Description
Access Profile	Part of Profile Administration, an Access Profile is assigned for non-property business users, to allow them limited access to BOS, Workplace, or Reporting Modules.
Activity Based Working	Activity Based Working (ABW) is a transformational business strategy that provides people with a choice of settings for a variety of workplace activities. Rather than forcing individuals to undertake all their work at one setting, such as a fixed desk or within a designated cubicle, ABW seeks to encourage people to physically locate themselves where it is most suitable for them to complete their work. Spaces are designed to create opportunities for a variety of workplace activities from intense, focused work to impromptu and informal meetings or more formal meetings.
Allocation	The process of assigning space (e.g. workstations) to a team or neighborhood.
Anchor Desk	A desk with an assigned occupant within a flexible team. Anchor Desks are considered to be Fixed.
Amenity Areas	Space types related to support services, such as Storage, Food Areas, Tenant Services and Meeting areas. These spaces are generally not allocable to teams.
Archive Candidates	Individuals who have been removed from the People list become Archive Candidates. If an Archive Candidate does not reappear on a People list within a preset time period they are automatically removed from any assigned spaces or assets. Archive Candidates can also be manually archived before the preset time period has passed to vacate an assigned space and release asset ownership.
Asset	'Items such as computers, phones, OH&S requirements, person to workpoint allocations, etc. that would normally be collected prior to a move. An asset is also a collective term referring to either a storage container, a locker or a parking space.'
Assignable Area	A space that can be allocated to teams such as Offices, Workspace/Workstations, a dedicated Meeting or Project Room.
Auditor	Person who conducts floor walks to collect information regarding occupancy using Workplace or to collect floorplan fit-out changes for update.
Auto-stacking	Auto-stacking tool found in the Visual Block and Block that creates teams on a stack as you block them onto the floorplan.
Bankers Rounding	Bankers Rounding is an algorithm for rounding quantities to integers, in which numbers which are equidistant from the two nearest integers are rounded to the nearest even integer. Thus, 0.5 rounds down to 0; 1.5 rounds up to 2. A similar algorithm can be constructed for rounding to other sets besides the integers (in particular, sets which a constant interval between adjacent members). Other decimal fractions round as you would expect--0.4 to 0, 0.6 to 1, 1.4 to 1, 1.6 to 2, etc. Only x.5 numbers get the "special" treatment. So, called because banks supposedly use it for certain computations. The supposed advantage to bankers rounding is that it is unbiased, and thus produces better results with various operations that involve rounding. It should be noted that it is unbiased only in the limit. That is, an average of all errors approaches 0.0. (Source: http://wiki.c2.com/?BankersRounding)
Blocking	The process of allocating specific workpoints and/or work spaces for use by a specific cost center, team, or neighborhood.
Badge Swipe	Any device that generates an electronic access record, including turnstiles, speedgates and card readers. Also referred to as: Activity Records, Security Card data, Speedgate data, Badge data, Turnstile data, or Swipe card data.
Badge Swipe Data	Contains basic Badge Swipe information about the date, person and card number.
Badge Swipe Import	An import designed to collect and interpret Badge Swipe data, for example, peak usage times or the number of visitors accessing the building.
Building Common	One of the Charge Rules assigned to workpoints/workspaces. When set to Building Common, workpoints/workspaces cannot be allocated to teams/hoods, and the cost is shared among all teams that are allocated to the building.
Building Owners and Managers Association	Building Owners and Managers Association (BOMA) approved standard of measuring office buildings in Australia. Abbreviations BOMA
Business Continuity Planning	Business Continuity Planning (BCP) is a business plan that outlines the procedures in place to prevent and recover from potential threats with minimal impact to business activities, e.g. natural disasters.
Campus Chargeback	When you use the Campus Chargeback you can chargeback to a common campus area across all of the teams in the region. A campus relates to a building's immediate parent region only and a campus in Serraview would be a group of buildings under their immediate parent.
Capacity	The capacity of the team, neighborhood, floor, building, or region defined by multiplying the number of workpoints by the assigned ratio.
Charge Rule	The Charge Rule defines how a space can be allocated and reported upon when running a chargeback process. The Charge Rules are Dedicated Allocation, Building Common, Floor Common, Non-Usable or Shared Allocation.
Churn	Churn is the process of teams expanding, contracting and relocating within the property portfolio in line with business activities.
Consolidated Utilization Data	Data from multiple sources e.g. wired desks, Wi-Fi, sensors, and speedgates, grouped together in reports to derive utilization figures.
Core Areas	Spaces in a building that are not rented but serve all tenants indirectly, e.g. restrooms, ventilation shafts, electrical distribution, elevator shafts, and stairwells.
Corporate Real Estate	Corporate Real Estate (CRE) is the real property held or used by a business enterprise or organization for its own operational purposes. A corporate real estate portfolio typically includes a corporate headquarters and a number of branch offices, and perhaps also various manufacturing and retail sites.
Cost Center	A part of an organization to which costs may be charged for accounting purposes.
Dedicated Allocation	One of the Charge Rules assigned to workpoint and/or workspaces. When set to Dedicated Allocation the cost for the space is able to be attributed to the allocated team as part of the chargeback process.
Demand	The quantity of workpoints/work spaces required by the business.
Derived Target Ratio	If there are different target ratios in the VBS, then the target ratio is the Derived Target Ratio. This is calculated as (capacity divided by total workpoints).
Digital Signage	Digital Signage is either a client's digital image or a digital image provided by Serraview. For example, a digital image from Serraview can show the real-time desk, room, and/or people locations. This can be used at the entrance to each floor to direct people to free desks or rooms without the need for an interactive kiosk.
DWG file extension	DWG (.dwg) is the file extension used for CAD (Computer Assisted Drawing) files. CAD files are required to upload floorplans to Serraview.
Fixed Team	A fixed team is a team where each team member is assigned to a space. The creation of a fixed team allocation involves two actions. The first is to place the team on the stack, the second is to allocate or “block” spaces that belong to the team onto the floorplan. Fixed Teams work at a 1:1 ratio, with one person assigned to each desk. For an example of a Fixed team and what they look like on a floorplan, refer to Allocation and Occupancy Data.
Flexible Desk	Desks assigned to a Flexible team. Flexible desks are unable to accept assigned individuals as they are shared among a Flexible team. Also, refer to Anchor Desk.
Flexible Team	A flexible team is a team that uses Activity Based Working (ABW) or flexi working style. This means all allocated desks are shared by the assigned team members, with no desks assigned to individuals. This lets you to have a greater than a 1:1 ratio for your teams as all desks within the allocated space are shared among the team members. This can improve the utilization of your space. For an example of a Flexible team and what they look like on a floorplan, refer to Allocation and Occupancy Data.
Floating Occupant	A person that is assigned to a Fixed team but has not been assigned a workpoint.
Floor Common	One of the Charge Rules assigned to workpoints/workspaces. When set to Floor Common, workpoints/workspaces cannot be allocated to teams/hoods, and the cost is shared among all teams that are allocated to the floor.
Fringe Benefit Tax	An Australian tax payable by employers for benefits paid to an employee (or an employee's associate, e.g. a family member) in place of salary or wages. Within Serraview this is most often related to car parking.
Gross Lettable Area	Gross Lettable Area (GLA) is the total amount of floor space available to be rented in a commercial property. Abbreviations GLA
Headcount	Total number of employees on a company's payroll. May or may not have provision for contractors.
Heat Map	A heat map (or heatmap) is a graphical representation of data where the individual values contained in a matrix are represented as colors.
Hot Desk	Most commonly features in Fixed environments, Hot Desks are used by an individual as required, rather than being assigned to a person or allocated to a team for their exclusive use.
Hot Desking	Hot Desking is a common term for having team members share desks within their allocated area. Refer to Flexi Teams or Desks.
Integrated Workplace Management System (IWMS)	A software platform that helps organizations optimize the use of workplace resources, including the management of a company's real estate portfolio, infrastructure and facilities assets.
Interior Gross Area	Interior Gross Area (IGA) is the area that is totally enclosed within the inside surface of a property's outside walls. This is represented by the Zone in Serraview's space hierarchy.
Leased Out Area	NLA (Net Lettable Area) which is leased out (i.e. control of space is relinquished) to another entity (including via a sub-lease, Memorandum of Understanding (MoU), heads of agreement, exchange of letters, contract, license).
Lift and Shift	The physical act of people and assets moving from one location to another.
Load Factor	The Load Factor compares the amount of space a tenant has to pay for in a commercial lease, versus the amount of space they can actually use. For example, if a tenant paid for 12,000 square ft. of space, but only 10,000 of that was usable, the load factor would be: 12,000/10,000 = 1.2.
Major Vertical Penetrations (MVP)	Stairs, elevator shafts, flues, pipe shafts, vertical ducts, and the like, and their enclosing walls.
Manual Occupancy	Manual occupancy occurs when a person has been manually placed at a workpoint via an import, Workplace, the Workpoint Form or the Team form.
Neighborhood	Neighborhoods are a way of taking the Flexible working concept one step further, by letting multiple teams to share the space. The Flexi Teams can sit inside or outside of a Neighborhood. Also, they can incorporate Fixed Teams. For an example of a Neighborhood and what they look like on a floorplan, refer to Allocation and Occupancy Data.
Net Lettable Area	Net Lettable Area (NLA) is used for calculating tenancy areas in office buildings and is the total floor space measuring from the internal finished surfaces of permanent internal walls and permanent outer building walls, the center line of inter-tenancy walls and partitions or the public area wall faces where walls and partitions adjoin public areas, whichever is deemed appropriate.
Non-Resident	A person not assigned to this location.
Non-Usable	One of the Charge Rules assigned to workpoints/workspaces. When set to Non-Usable the space cannot be allocated to teams or hoods, and no cost is incurred by teams allocated to the floor/building.
Non-VBS	A configuration setting against both buildings and floors. Non-VBS means it is a non-commercial property not associated with workspaces and therefore does not require floorplans. For example, signage, retail outlets, data centers, network towers, factory spaces, or branches. Inclusion of Non-VBS property is for the purposes of running a chargeback process.
Occupancy	Portion of space that is in-use. Often a percentage i.e. 9 assigned seats in neighborhood with 10 seats 90% occupancy.
Offboarding	Policy/procedure for staff as they are leaving the company.
Opportunity	The available space within a team, neighborhood, floor, building, or region considering capacity and occupancy rates.
Organizational Unit	Organizational group comprising of a set of people who work together to accomplish a specific function. The key business functions in an organization are often divided into units to streamline processes and maximize efficiency. The different organizational units could be Finance, HR, IT, marketing and specific line functions depending on the industry.
Organizational Unit Hierarchy	Also known as Org Unit Hierarchy, this is the financial structure of your business and enables the allocation of teams to spaces for the purpose of property management and chargeback.
Passback	When security access cards are re-used
Peak Utilization	Highest number of people seen within a team/hood/floor/building/region in a given period according to SVLive data or Badge Swipe data.
Portfolio	Typically, Serraview clients will have several locations across different countries, states, cities, buildings and floors. The combination of all these locations make up their total 'portfolio'.
Primary Circulation Area	The minimum walkway space required to access the fire exits from the workspace areas.
REBNY Method	The REBNY method is the standard method in and around New York City.
Relinquish	To give up one or more desks that were allocated to a team.
Rentable Area	Rentable Area (RA) = Interior Gross Area (IGA) minus Major Vertical Penetrations (MVP).
Resident	A person assigned to this location.
Retention Status	A Retention Status allows a fixed desk to be marked to be retained within a team's allocation, without having to place an individual's name against the desk. Can be added via an import, in Workplace or via the Workpoint or Team forms.
Roll Up	After you have completed the stack and block at the (Group By drop-down) Team Level, you can change the Group By drop-down to the higher Org Unit Level, this concept is called roll up.
Scratch Pad	A virtual floor that is included in each building to use as a holding bay.
Secondary Circulation Area	The portion of a building required for access to some subdivision of space (whether bounded by walls or not) that does not serve all occupants on a floor, or that is not defined as primary circulation. Examples of secondary circulation area are aisles, corridors, and hallways.
Secured Action	A function within the Security component of Serraview, secured actions control which specific tasks a user can create/edit and view within Serraview. Secured actions are grouped into roles which are then applied to the user.
Security Role	A function of the Security component of Serraview, a role is a group of secured actions that are relevant to a person's job role, enabling a single role to be applied to a user, rather than numerous individual secured actions.
Sensors	Sensors are devices designed to detect physical factors such as light, heat or motion to detect the presence of a person in a space or desk in near real-time. Common sensor types include: Desk Occupancy Sensors; Smart Lighting Sensors; Machine Vision Sensors. Desk Occupancy Sensors - Wireless, battery powered portable Passive-Infrared (PIR) sensors can be installed on each desk and/or seating position within a meeting room. These sensors detect movement (or lack of movement) to determine if the space is currently occupied. Machine Vision Sensors - Image based sensors are typically ceiling mounted and use image detection algorithms to identify people within their field of view and to determine which desk/room the detected people are located within. These sensors do not store or transmit the images they take (for privacy reasons), only the occupancy status and headcount for each of the areas they monitor. Smart Lighting Sensors - Smart Lighting solutions will often include Passive-Infrared (PIR) sensors, mounted either in the ceiling tile or the lighting fixture. Their primary purpose is to intelligently adjust the function of energy-efficient LED lights (on/off/brightness) based on real-time activity.
Service Area	The portion of a building that provides (essential) services to occupants. E.g. bridges, electrical/communications cupboards, fire control rooms/cupboards, janitorial closets, lift lobbies, loading docks, plant rooms, toilets, tunnels and walkways.
Shared Allocation	One of the Charge Rules assigned to workpoints/workspaces. When set to 'Shared Allocation', the space can be charged across multiple teams that are present on the floor.
Snapshot	A point-in-time record of the state of your portfolio and this can be used to report on trend data.
Space Name	A text object containing a unique identifier, e.g. Meeting Room names (South Beach Conference Room) or Workstation numbers (W.001, W.002).
Space Shape	The shape of each individual space defined by a single polyline, e.g. Workstation, Breakout Room, Office or Meeting Room.
Space Type	Rooms in a business are set up in a variety of different ways depending on how they are intended to be used. Depending on your business, you may have any number of different space types for a variety of different functions. A few common ones are meeting rooms, workstation, quiet rooms or offices. Room types in Locator can include many others, such as project spaces, breakouts, space to think, or collaboration areas.
Space Utilization	The efficiency of a space allocation by the occupants of a team, neighborhood, zone, floor, and/or building.
Stack	The stack is a visual break down of Org Unit allocation on the floors of each building. The stack for each floor splits itself into different colours, each representing the Org Units/Teams with workstations allocated. Any unallocated workstations will be displayed in the stack with no color.
Stacking	Providing a basic visual break down of business unit allocation to the floors of a building.
Supply	The total number of workpoints/workspaces across all floors in the building, including offices.
System Administrator	System Administrators are the principal operational contact from the client and should be the first port of call for any basic user queries. They are also responsible for working with Serraview on the release process for their business.
Tailgating	The passage of unauthorized person behind that of an authorized person.
Target Ratio	The Target Ratio is the desired number of people in a team/floor/zone/hood or building compared to the number of workpoints. For example, a ratio of 1.2 would mean 12 people to 10 desks.
Team	A group of people who work together within a business and use a defined area of a floor. Each team is represented by a single Cost Center in the Organizational Unit Hierarchy.
Touchscreen Kiosks	Physical touchscreens that are used to run Serraview's Locator Wayfinding application. Depending on your business, the Touchscreen Kiosks can be publicly available within buildings for you to access floor information, find colleagues, and reserve space.
Unknown Person	People who cannot be identified within the People list. This can occur in Speedgate (Badge Swipe) data where swipe card data is not recognizable or by being placed against a workpoint to denote occupancy without a specific name assigned.
Usable Area	The space in the building that can be charged. It is the Gross Lettable Area (GLA) minus the common areas of the building that tenants do not expect to pay for (shared toilets, shared lifts and lift lobbies, fire escapes, etc.). It does include any column footprints and window sill space.
Utilization Data	The amount of time workpoints/workspaces have been utilized by staff over a given time period.
Utilization API	The Utilization API allows utilization events from SVLive and/or sensors to be pushed to Serraview in near real-time.
Vacant	Workpoint that is not allocated to a team and has no assigned person.
Workplace Manager	Workplace Managers is an access profile type assigned to the business representatives who have oversight of a number of teams/locations within the Workplace module. They may also be responsible for ensuring validation is being done by Workplace Administrators.
Workpoint	A location that occupants can perform work from such as a workstation or office. Workpoints can be flexible spaces that can be used by multiple occupants. A workpoint can also be allocated to an Organization Unit.
Zone	The Zone is the area on which all other space for the floor will be mapped and is usually the floor's outer boundary. In Serraview the Zone represents the Internal Gross Area (IGA) for the floor. Typically, floors only have one Zone however some organizations have multiple zones which enables them to report on different areas of the floor.