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Serraview Glossary

Access Profile

Part of Profile Administration, an Access Profile is assigned for non-property business users, to allow them limited access to BOS, Forecasting, Workplace, or Reporting Modules.

Activity Based Working

Activity Based Working (ABW) is a transformational business strategy that provides people with a choice of settings for a variety of workplace activities. Rather than forcing individuals to undertake all their work at one setting, such as a fixed desk or within a designated cubicle, ABW seeks to encourage people to physically locate themselves where it is most suitable for them to complete their work. Spaces are designed to create opportunities for a variety of workplace activities from intense, focused work to impromptu and informal meetings or more formal meetings.


The process of assigning space (e.g. workstations) to a team or neighborhood.

Anchor Desk

A desk with an assigned occupant within a flexible team. Anchor Desks are considered to be Fixed.

Amenity Areas

Space types related to support services, such as Storage, Food Areas, Tenant Services and Meeting areas. These spaces are generally not allocable to teams.

Archive Candidates

Individuals who have been removed from the People list become Archive Candidates. If an Archive Candidate does not reappear on a People list within a preset time period they are automatically removed from any assigned spaces or assets. Archive Candidates can also be manually archived before the preset time period has passed to vacate an assigned space and release asset ownership.


Error parsing storage content: 'Items such as computers, phones, OH&S requirements, person to workpoint allocations, etc. that would normally be collected prior to a move. An asset is also a collective term referring to either a storage container, a locker or a parking space.'

Assignable Area

A space that can be allocated to teams such as Offices, Workspace/Workstations, a dedicated Meeting or Project Room.


Person who conducts floor walks to collect information regarding occupancy using Workplace or to collect floorplan fit-out changes for update.


Auto-stacking tool found in the Visual Block and Block that creates teams on a stack as you block them onto the floorplan.

Bankers Rounding

Bankers Rounding is an algorithm for rounding quantities to integers, in which numbers which are equidistant from the two nearest integers are rounded to the nearest even integer. Thus, 0.5 rounds down to 0; 1.5 rounds up to 2. A similar algorithm can be constructed for rounding to other sets besides the integers (in particular, sets which a constant interval between adjacent members). Other decimal fractions round as you would expect--0.4 to 0, 0.6 to 1, 1.4 to 1, 1.6 to 2, etc. Only x.5 numbers get the "special" treatment. So, called because banks supposedly use it for certain computations. The supposed advantage to bankers rounding is that it is unbiased, and thus produces better results with various operations that involve rounding. It should be noted that it is unbiased only in the limit. That is, an average of all errors approaches 0.0. (Source:


The process of allocating specific workpoints and/or work spaces for use by a specific cost center, team, or neighborhood.


Space that has been configured to be used in conjunction with the Room Booking service, and can be booked via the Locator or Kiosk, or using a calendar management product.


If a space is booked, then it has been reserved in conjunction with the Room Booking Service or via your calendar management product, but it is currently in use by someone else.

Badge Swipe

Any device that generates an electronic access record, including turnstiles, speedgates and card readers. Also referred to as: Activity Records, Security Card data, Speedgate data, Badge data, Turnstile data, or Swipe card data.   

Badge Swipe Data

Contains basic Badge Swipe information about the date, person and card number.   

Badge Swipe Import

An imported designed to collect and interpret Badge Swipe data, for example, peak usage times or the number of visitors accessing the building.   

BOS Co-ordinator

The business contact during relocations and churns who is responsible for gathering relocation data. This role is also referred to as a Migration Manager.   

BOS Module

The BOS (Bodies on Seats) Module is used to assists with the process of moving people from one location to another. It collects information about individuals relocating, including personal data, storage requirements, and destinations.

Building Common

One of the Charge Rules assigned to workpoints/workspaces. When set to Building Common, workpoints/workspaces cannot be allocated to teams/hoods, and the cost is shared among all teams that are allocated to the building.   

Building Owners and Managers Association

Building Owners and Managers Association (BOMA) approved standard of measuring office buildings in Australia.   Abbreviations BOMA

Buildings and Floors Module

It is a central repository of floor plans loaded in the system (both current and historical). It also stores leasing information, NLA (net lettable area) and annual cost to maintain a building.   

Business As Usual

Daily operations of the business.

Business Continuity Planning

Business Continuity Planning (BCP) is a business plan that outlines the procedures in place to prevent and recover from potential threats with minimal impact to business activities, e.g. natural disasters.   

Business Unit Representative

Business Unit Representatives are people within the business who have their own roles and responsibilities (non-property) who are chosen to keep Serraview occupancy/allocation data up to date with business changes and information.   

Campus Chargeback

When you use the Campus Chargeback you can chargeback to a common campus area across all of the teams in the region. A campus relates to a building's immediate parent region only and a campus in Serraview would be a group of buildings under their immediate parent.   


The capacity of the team, neighborhood, floor, building, or region defined by multiplying the number of workpoints by the assigned ratio.   

Charge Rule

The Charge Rule defines how a space can be allocated and reported upon when running a chargeback process. The Charge Rules are Dedicated Allocation, Building Common, Floor Common, Non-Usable or Shared Allocation.   


Churn is the process of teams expanding, contracting and relocating within the property portfolio in line with business activities.   

Client Services

Serraview's support team is responsible for supporting users with training, implementation, and level 1 and 2 support queries.   

Configuration Module

The Configuration Module contains the configuration settings for each of the Serraview's modules.   

Consolidated Utilization Data

Data from multiple sources e.g. wired desks, Wi-Fi, sensors, and speedgates, grouped together in reports to derive utilization figures.   

Core Areas

Spaces in a building that are not rented but serve all tenants indirectly, e.g. restrooms, ventilation shafts, electrical distribution, elevator shafts, and stairwells.    

Corporate Real Estate

Corporate Real Estate (CRE) is the real property held or used by a business enterprise or organization for its own operational purposes. A corporate real estate portfolio typically includes a corporate headquarters and a number of branch offices, and perhaps also various manufacturing and retail sites.   

Cost Center

A part of an organization to which costs may be charged for accounting purposes.   

Dedicated Allocation

One of the Charge Rules assigned to workpoint and/or workspaces. When set to Dedicated Allocation the cost for the space is able to be attributed to the allocated team as part of the chargeback process.   


The quantity of workpoints/work spaces required by the business.   

Derived Target Ratio

If there are different target ratios in the VBS, then the target ratio is the Derived Target Ratio. This is calculated as (capacity divided by total workpoints).   

Desk Occupancy Sensors

Wireless, battery powered portable Passive-Infrared (PIR) sensors can be installed on each desk and/or seating position within a meeting room. These sensors detect movement (or lack of movement) to determine if the space is currently occupied.   

Digital Signage

Digital Signage is either a client's digital image or a digital image provided by Serraview. For example, a digital image from Serraview can show the real-time desk, room, and/or people locations. This can be used at the entrance to each floor to direct people to free desks or rooms without the need for an interactive kiosk.   

DWG file extension

DWG (.dwg) is the file extension used for CAD (Computer Assisted Drawing) files. CAD files are required to upload floorplans to Serraview.   

Facilities Management

Facilities Management (FM) is a professional management discipline focused upon the efficient and effective delivery of support services for the organizations that it serves. It serves to ensure the integration of people, systems, place, process, and technology.   

Field Editor

Section within the Configuration module that manages Custom Fields.   

Fixed Team

A fixed team is a team where each team member is assigned to a space. The creation of a fixed team allocation involves two actions. The first is to place the team on the stack, the second is to allocate or “block” spaces that belong to the team onto the floorplan.

Fixed Teams work at a 1:1 ratio, with one person assigned to each desk.

For an example of a Fixed team and what they look like on a floorplan, refer to Allocation and Occupancy Data.

Flexible Desk

Desks assigned to a Flexible team. Flexible desks are unable to accept assigned individuals as they are shared among a Flexible team. Also, refer to Anchor Desk.   

Flexible Team

A flexible team is a team that uses Activity Based Working (ABW) or flexi working style. This means all allocated desks are shared by the assigned team members, with no desks assigned to individuals.

This lets you to have a greater than a 1:1 ratio for your teams as all desks within the allocated space are shared among the team members. This can improve the utilization of your space.

For an example of a Flexible team and what they look like on a floorplan, refer to Allocation and Occupancy Data.

Floating Occupant

A person that is assigned to a Fixed team but has not been assigned a workpoint.   

Floor Common

One of the Charge Rules assigned to workpoints/workspaces. When set to Floor Common, workpoints/workspaces cannot be allocated to teams/hoods, and the cost is shared among all teams that are allocated to the floor.   

Forecasting Module

The Forecasting Module is designed to track the supply and demand of workpoints across the Corporate Real Estate Portfolio.   

Fringe Benefit Tax

An Australian tax payable by employers for benefits paid to an employee (or an employee's associate e.g. a family member) in place of salary or wages. Within Serraview this is most often related to car parking.   

Gross Lettable Area

Gross Lettable Area (GLA) is the total amount of floor space available to be rented in a commercial property.   Abbreviations GLA 


Total number of employees on a company's payroll. May or may not have provision for contractors.   

Heat Map

A heat map (or heatmap) is a graphical representation of data where the individual values contained in a matrix are represented as colors.   

Hot Desk

Most commonly features in Fixed environments, Hot Desks are used by an individual as required, rather than being assigned to a person or allocated to a team for their exclusive use.   

Hot Desking

Hot Desking is a common term for having team members share desks within their allocated area. Refer to Flexi Teams or Desks.   

Integrated Workplace Management System (IWMS)

A software platform that helps organizations optimize the use of workplace resources, including the management of a company's real estate portfolio, infrastructure and facilities assets.   

Interior Gross Area

Interior Gross Area (IGA) is the area that is totally enclosed within the inside surface of a property's outside walls. This is represented by the Zone in Serraview's space hierarchy.   

Leased Out Area

NLA (Net Lettable Area) which is leased out (i.e. control of space is relinquished) to another entity (including via a sub-lease, Memorandum of Understanding (MoU), heads of agreement, exchange of letters, contract, license).   

Lift and Shift

The physical act of people and assets moving from one location to another.   

Line of Business (LOB) Manager

High-level managers of a business unit with a number of teams under them. They are responsible for ensuring validation is being done and often work with Relationship Managers.   

Load Factor

The Load Factor compares the amount of space a tenant has to pay for in a commercial lease, versus the amount of space they can actually use. For example, if a tenant paid for 12,000 square ft. of space, but only 10,000 of that was usable, the load factor would be: 12,000/10,000 = 1.2.   

Locker Module

The Lockers Module is used to manage the assets owned by a company and allows these assets to be assigned to individuals or teams.

MAC Address Watcher

Serraview's MAC Address Watcher is used when wiring up desks. It can be run in the background and will watch if there are any changes to the wired MAC Address. It will automatically enter the MAC Address into the wire-up Tool.   

Machine Vision Sensors

Image based sensors are typically ceiling mounted and use image detection algorithms to identify people within their field of view and to determine which desk/room the detected people are located within. These sensors do not store or transmit the images they take (for privacy reasons), only the occupancy status and headcount for each of the areas they monitor.   

Major Vertical Penetrations (MVP)

Stairs, elevator shafts, flues, pipe shafts, vertical ducts, and the like, and their enclosing walls.   

Manual Occupancy

Manual occupancy occurs when a person has been manually placed at a workpoint via an import, Workplace, the Workpoint Form or the Team form.   


Mappers are individuals hired to upload and quality-check space mapping on floorplans.   

Memorandum of Understanding

Memorandum of Understanding (MoU) is an agreement between two (bilateral) or more (multilateral) parties. It expresses a convergence of will between the parties, indicating an intended common line of action.   

Move Add Change (MAC) Manager

A Relocation Manager who manages the services required to implement office space changes in the areas of space requirements, systems furniture, case goods, equipment, electrical requirements and storage areas.   

Move Co-ordinator

The business contact during relocations and churns who is responsible for gathering relocation data.   

My Imports Module

The My Imports Module lets you upload bulk changes via CSV files directly into the Serraview product.   

My Workplace Module

The My Workplace Module is used by Business Unit Representatives to update occupancy data. This module has been superseded by the Workplace Module.   


Neighborhoods are a way of taking the Flexible working concept one step further, by letting multiple teams to share the space. The Flexi Teams can sit inside or outside of a Neighborhood. Also, they can incorporate Fixed Teams.

For an example of a Neighborhood and what they look like on a floorplan, refer to Allocation and Occupancy Data.

Net Lettable Area

Net Lettable Area (NLA) is used for calculating tenancy areas in office buildings and is the total floor space measuring from the internal finished surfaces of permanent internal walls and permanent outer building walls, the center line of inter-tenancy walls and partitions or the public area wall faces where walls and partitions adjoin public areas, whichever is deemed appropriate.


A configuration setting for a workpoint/workspace which makes it unable to be booked using the Room Booking service within Locator, however you can still see details of the space and find its physical location.   


A person not assigned to this location.   


One of the Charge Rules assigned to workpoints/workspaces. When set to Non-Usable the space cannot be allocated to teams or hoods, and no cost is incurred by teams allocated to the floor/building.   


A configuration setting against both buildings and floors. Non-VBS means it is a non-commercial property not associated with workspaces and therefore does not require floorplans. For example, signage, retail outlets, data centers, network towers, factory spaces, or branches. Inclusion of Non-VBS property is for the purposes of running a chargeback process.   


Portion of space that is in-use. Often a percentage i.e. 9 assigned seats in neighborhood with 10 seats 90% occupancy.   


Policy/procedure for staff as they are leaving the company.   


The available space within a team, neighborhood, floor, building, or region considering capacity and occupancy rates.   

Organizational Unit

Organizational group comprising of a set of people who work together to accomplish a specific function. The key business functions in an organization are often divided into units to streamline processes and maximize efficiency. The different organizational units could be Finance, HR, IT, marketing and specific line functions depending on the industry.   

Organizational Unit Hierarchy

Also known as Org Unit Hierarchy, this is the financial structure of your business and enables the allocation of teams to spaces for the purpose of property management and chargeback.   

Parking Module

The Parking Module is used to manage the assets owned by a company and allows these assets to be assigned to individuals or teams. Also known as a car park, parking lot or parking space.


When security access cards are re-used.   

Peak Utilization

Highest number of people seen within a team/hood/floor/building/region in a given period according to SVLive data or Badge Swipe data.   

Plugin Wire-up Service

Plugin Wire-up Service is part of the Managed Location Service (MLS), a server-side component, which needs to be installed on a server within the Client’s data center to enable the SVLive functionality. It will use Simple Network Management Protocol (SNMP) to communicate to the switches on a floor when an auditor is doing an audit.   


Typically, Serraview clients will have several locations across different countries, states, cities, buildings and floors. The combination of all these locations make up their total 'portfolio'.   

Primary Circulation Area

The minimum walkway space required to access the fire exits from the workspace areas.   

Production Environment

The Production environment is the live client instance that has the latest Serraview product release.   

REBNY Method

The REBNY method is the standard method in and around New York City.   


To give up one or more desks that were allocated to a team.   

Rentable Area

Rentable Area (RA) = Interior Gross Area (IGA) minus Major Vertical Penetrations (MVP).   

Report Builder Module

The Report Builder Module let you create and modify reports.   

Reporting Module

The Reporting Modules contains a range of standard reports and any customized reports.   


A type of room availability in the Locator Wayfinding application. If a space is reserved, then it has been configured to be used in conjunction with the Room Booking Service, but it is currently in use by someone else.   


A person assigned to this location.   

Retention Status

A Retention Status allows a fixed desk to be marked to be retained within a team's allocation, without having to place an individual's name against the desk. Can be added via an import, in Workplace or via the Workpoint or Team forms.   


A function of the Security component of Serraview, a role is a group of secured actions that are relevant to a person's job role, enabling a single role to be applied to a user, rather than numerous individual secured actions.   

Roll Up

After you have completed the stack and block at the (Group By drop-down) Team Level, you can change the Group By drop-down to the higher Org Unit Level, this concept is called roll up.

Room Booking Service

Enables Locator to display information about which meeting rooms are available, details about meeting room availability times and to reserve meeting rooms. The service accomplishes this by an integration with calendar applications like Microsoft Exchange and Google Calendar.

Scratch Pad

A virtual floor that is included in each building to use as a holding bay.   

Secondary Circulation Area

The portion of a building required for access to some subdivision of space (whether bounded by walls or not) that does not serve all occupants on a floor, or that is not defined as primary circulation. Examples of secondary circulation area are aisles, corridors, and hallways.   

Secured Action

A function within the Security component of Serraview, secured actions control which specific tasks a user can create/edit and view within Serraview. Secured actions are grouped into roles which are then applied to the user.   


Sensors are devices designed to detect physical factors such as light, heat or motion to detect the presence of a person in a space or desk in near real-time. Common sensor types include: Desk Occupancy Sensors; Smart Lighting Sensors; Machine Vision Sensors.   

Service Area

The portion of a building that provides (essential) services to occupants. E.g. bridges, electrical/communications cupboards, fire control rooms/cupboards, janitorial closets, lift lobbies, loading docks, plant rooms, toilets, tunnels and walkways.   

Service Requests Module

The Service Request Module lets the Corporate Real Estate team view and manage space requests which have been received from the business.   

Shared Allocation

One of the Charge Rules assigned to workpoints/workspaces. When set to 'Shared Allocation', the space can be charged across multiple teams that are present on the floor.   

Smart Lighting Sensors

Smart Lighting solutions will often include Passive-Infrared (PIR) sensors, mounted either in the ceiling tile or the lighting fixture. Their primary purpose is to intelligently adjust the function of energy-efficient LED lights (on/off/brightness) based on real-time activity.   


A point-in-time record of the state of your portfolio and this can be used to report on trend data.   

Space Data Analyst

Space Data Analysts are typically responsible for keeping Serraview data accurate. They are the people who do the validation of workspaces and VBS edits. Space Data Managers and Relocation (MAC) Managers can sometimes be combined into one role and are responsible for managing the data and actioning the moves. In the bigger accounts with more moves, the Move Add Change (MAC) Manager focuses on the moves and the Space Data Manager keeps the information accurate. Space Data Managers and Analysts often do similar work however Analysts tend to perform more high-level tasks and fewer operational tasks.   

Space Name

A text object containing a unique identifier, e.g. Meeting Room names (South Beach Conference Room) or Workstation numbers (W.001, W.002).   

Space Planner

A high-level property professional who has a strategic focus. Their main activities within Serraview are looking for opportunities and available space in the portfolio; planning scenarios, and reporting.   

Space Shape

The shape of each individual space defined by a single polyline, e.g. Workstation, Breakout Room, Office or Meeting Room.    

Space Type

Rooms in a business are set up in a variety of different ways depending on how they are intended to be used. Depending on your business, you may have any number of different space types for a variety of different functions. A few common ones are meeting rooms, workstation, quiet rooms or offices. Room types in Locator can include many others, such as project spaces, breakouts, space to think, or collaboration areas.   

Space Viewer Module

The Space Viewer Module displays the floorplan with the different space types overlayed on top. From this module you can view and color floorplans by space type, number of seats, charge rules, and occupancy.

Space Utilization

The efficiency of a space allocation by the occupants of a team, neighborhood, zone, floor, and/or building.   


Refer to the term Badge Swipe.  


The stack is a visual break down of Org Unit allocation on the floors of each building. The stack for each floor splits itself into different colours, each representing the Org Units/Teams with workstations allocated. Any unallocated workstations will be displayed in the stack with no color.   


Providing a basic visual break down of business unit allocation to the floors of a building.   

Steering Committee

An advisory committee usually made up of high-level stakeholders and/or experts who provide guidance on key issues such as company policy and objectives, budgetary control, marketing strategy, resource allocation, and decisions involving large expenditures.   


The total number of workpoints/workspaces across all floors in the building, including offices.   


SVQL (Serraview Query Language) is used to write data queries and expressions against client data in a plain language syntax that is both easy to read and understand, used when writing reports in Report Builder.   

System Administrator

System Administrators are the principal operational contact from the client and should be the first port of call for any basic user queries. They are also responsible for working with Serraview on the release process for their business.   

Storage Module

The Storage Module is used to manage the assets owned by a company and allows these assets to be assigned to individuals or teams.


The passage of unauthorized person behind that of an authorized person.   

Target Ratio

The Target Ratio is the desired number of people in a team/floor/zone/hood or building compared to the number of workpoints. For example, a ratio of 1.2 would mean 12 people to 10 desks.   


A group of people who work together within a business and use a defined area of a floor. Each team is represented by a single Cost Center in the Organizational Unit Hierarchy.    

Touchscreen Kiosks

Physical touchscreens that are used to run Serraview's Locator Wayfinding application. Depending on your business, the Touchscreen Kiosks can be publicly available within buildings for you to access floor information, find colleagues, and reserve space.   

Unknown Person

People who cannot be identified within the People list. This can occur in Speedgate (Badge Swipe) data where swipe card data is not recognizable or by being placed against a workpoint to denote occupancy without a specific name assigned.   

Usable Area

The space in the building that can be charged. It is the Gross Lettable Area (GLA) minus the common areas of the building that tenants do not expect to pay for (shared toilets, shared lifts and lift lobbies, fire escapes, etc.). It does include any column footprints and window sill space.   

User Acceptance Testing (UAT) Environment

In addition to the Live or Production environment, a UAT environment is provided to each client. This instance is used for testing, and for the pre-loading of new versions prior to a new release.   

Utilization API

The Utilization API allows utilization events from SVLive and/or sensors to be pushed to Serraview in near real-time.   

Utilization Data

The amount of time workpoints/workspaces have been utilized by staff over a given time period.   


Workpoint that is not allocated to a team and has no assigned person.    

Visual Block & Stack Module

The Visual Block & Stack (VBS) module provides a visual representation of space allocation for Org Units (teams/cost centres) within each building to allow clients to allocate space to teams.   


A technology for wireless local area networking with devices based on the IEEE 802.11 standards. Wi-Fi is a trademark of the Wi-Fi Alliance, which restricts the use of the term Wi-Fi Certified to products that successfully complete interoperability certification testing.   

Wi-Fi Data

Wi-Fi data is an estimation of a person's location by analyzing the signal strengths of visible access points on your corporate network in near real-time. Wi-Fi data enables the user's approximate location to be displayed in Find a Person in Locator and for the generation of floor level utilization and heatmap reporting.   

Wi-Fi Location Service

The Wi-Fi Location Service (WLS) is a Software as a Service (SaaS) component hosted in the Serraview cloud. The WLS determines the approximate location of Wi-Fi devices by comparing signal strength readings to the preconfigured access point locations on each floor.   

Wired data

Wired data (connection via data port on desk) which detects the presence of a person in a space or desk in near real-time.   

Wire-up Process

The process of taking data from the Building/Floor level down to each individual desk/space by making a connection between the physical location of the desk to the switch port that services that desk. After we have wired-up, we will be able to detect activity when a person plugs into the data port and signs into their machine.   

Wireup Tool

Serraview tool used to complete wiring up of the data point and the switch.  

Wiring up

This is the physical act of wiring up the data point and the switch.   

Workplace Administration Module

The Workplace Administration Module is used to manage the Access profiles for the Validation process.   

Workplace Manager

Workplace Managers is an access profile type assigned to the business representatives who have oversight of a number of teams/locations within the Workplace module. They may also be responsible for ensuring validation is being done by Workplace Administrators.  

Workplace Module

The Workplace Module is used predominantly by Workplace Administrators to confirm their team members and any assigned seating.   


A location that occupants can perform work from such as a workstation or office. Workpoints can be flexible spaces that can be used by multiple occupants. A workpoint can also be allocated to an Organization Unit.   


Zendesk is a third-party support ticketing system used by Serraview Client Services to manage support requests from Serraview clients.   


The Zone is the area on which all other space for the floor will be mapped and is usually the floor's outer boundary. In Serraview the Zone represents the Internal Gross Area (IGA) for the floor. Typically, floors only have one Zone however some organizations have multiple zones which enables them to report on different areas of the floor.