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Eptura Knowledge Center

Workplace Administration Troubleshooting

The following troubleshooting articles will help you diagnose and solve problems.
 

Situation

Description

Area

You cannot assign the administrator to a new team.

Before using Workplace Administration, you must update the VBS and have any new teams in the block and stack, refer to Block and Stack (VBS).

VBS

You can identify teams that have no Workplace Administrator.

Refer to Assign a Workplace Administrator to Teams without Admins.

Manage Admins

You can identify Workplace Administrator who have not logged into Workplace to complete their team(s) validation.

Refer to Search for Workplace Administrator who have not logged in.

Manage Admins
You can identify Workplace Managers who have not logged into Workplace to check on the progress of the validation. Refer to Search for Workplace Managers who have not logged in. Manage Access Profiles

Remove Workplace Administrator from multiple teams

Refer to Remove a Workplace Administrator.

Manage Admins