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Find the Event Viewer Log

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If you need to send Serraview Support your Event Viewer log, here is how to find it.

Windows

To find the Event Logs on the Windows Operating System complete the steps below.

  1. Click start.

  2. Type in ‘Event Viewer’ and press the Enter key. The Event Viewer dialog displays.

  3. From the left menu, expand the Windows Logs and then select Application.

  4. From the right-hand Actions panel, select Filter Current Log... The Filter Event Log dialog displays.

  5. From the Event Sources drop-down, select the SVLivePresenceService.

  6. Click the OK button.

  7. From the right-hand panel, click the Save Filtered Log As.

  8. Save the log to your computer.

Alternatively

  1. From the list of errors, look at the Source column for SVLivePresenceService.

  2. Click one of the errors. The Event Properties dialog displays.

  3. Take a screenshot of the error.

  4. Send log screenshot and saved log to support@serraview.com

Mac

To find the Event Logs for Mac, refer to the external article https://www.howtogeek.com/356942/how-to-view-the-system-log-on-a-mac/