Skip to main content
Eptura Knowledge Center

Reset password by the System Administrator

Level: System Administrator


Users who sign into Serraview using SSO and require assistance with the sign in, will need to contact their IT team.


A System Administrator can send out the Password Reset email to users that have requested a password reset.


Step 1. Trigger the Reset Password email

When a user has forgotten their password, the System Administrator can send out a Password Reset email.

  1. Navigate to Resources > User Security.
  2. In the Search field, enter the name of the person.
  3. Click the user account check box.
  4. Click the Send Logon Info icon.

The user will receive a Serraview Access email and this will contain a link to reset their password.

Step 2. Check the email status

If you want to confirm that the email has been sent to the user.

  1. Navigate to Admin Settings > System Config > Email.
  2. Click the Email Outbox image2021-8-9_15-42-35.png tab.

The Email Outbox tab displays. Each row in the grid represents a System Email, with the newest on top. The grid displays Success in the Status column next to emails that have been successfully delivered.