Security in Service Requests
- Service Request Secured Actions
- Contacts and Approver's Service Request Access to Serraview
Service Request Secured Actions
Access to this module is managed using secured actions and roles.
The System Administrator is responsible for which users are given access and the following secured actions relate to this module:
| Secured Action | Description |
|---|---|
|
Service Request - Access |
Access to the Service Request module. |
| Service Request - Add/Remove Service Provider On Request | |
| Service Request - Allow Request Complete E-Mails | |
| Service Request - Allow unlock requests | |
| Service Request - Approved Notification | |
|
Service Request - Assign Existing Service Requests |
|
|
Service Request - Assign New Service Requests |
|
|
Service Request - Create new service request |
Ability to create a Service Request. |
| Service Request - Create Survey | |
|
Service Request - Delete Comments |
|
|
Service Request - Edit Service Requests |
|
| Service Request - Edit Authorisor | |
| Service Request - Edit Default Authorisers | |
| Service Request - Edit My Requests | |
| Service Request - Edit My Requests Full Access | |
| Service Request - Edit Resolution Dates | |
| Service Request - Edit Service Provider Types | |
| Service Request - Edit Service Providers | |
| Service Request - Edit Service Requests | |
| Service Request - Manage Survey Recipients | |
| Service Request - Manage Surveys | |
| Service Request - Send Approval E-Mails | |
| Service Request - View All Request Queues | |
| Service Request - View BOS tab in SR form | |
| Service Request - View Business Requests | |
| Service Request - View Survey Results | |
| Service Requests - Access Work Orders | |
| Service Requests - Archive + Delete |
|
| Service Requests - Create Work Order Facilities Request | |
| Service Requests - Manage Status Mappings | |
| Service Request - Receive Assignment Emails |
The assignee needs this secured action to receive the assignment email. If they do not have this secured action the email will not be sent. |
| Service Requests - Send Manual Emails |
Allows the user to send manual emails. |
| Workplace - My Service Requests |
Ability to access the My Service Request screen, refer to View your Service Requests. |
| Configuration - Service Requests - Access |
To view requests submitted by other users:
- Service Requests - View All Request Queues
To edit requests submitted by other users:
- Service Requests – Edit All Request Queues
To upload attachments to the Submit a new Service Request:
- General - Can Upload Files
The secured actions for reports are:
-
Report[213] - Workplace Service Requests (Admin)
-
Report[213] - Workplace Service Requests (View & Share)
-
Report[213] - Workplace Service Requests (View)
-
Report[63] - Business Case (Admin)
-
Report[63] - Business Case (View & Share)
-
Report[63] - Business Case (View)
- Report[82] - Completed Service Requests by Division (Admin)
-
Report[82] - Completed Service Requests by Division (View & Share)
-
Report[82] - Completed Service Requests by Division (View)
If you require access then contact your System Administrator. For information on how to add secured actions to a role, refer to Manage User Roles.
Contacts and Approver's Service Request Access to Serraview
When you assign a Service Request to a contact or an approver then Serraview will automatically create a User Account for that employee and will send out an invitation email. This email details how the employee can reset their password and then sign in.
