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Configure the Service Request Status

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Level: System Administrator

The Service Request Status displays in the vertical process bar and this is set up in the Service Request Status keyword set.

  1. Navigate to Admin Settings > System Config > General > Keywords.
  2. Search for Service Request Status.
  3. Select the Service Request Status keyword set. The keywords displays in the panel at the bottom of the screen.

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  1. Add keyword values to the lower section to include them in your Service Request status. For more information on how to add keyword values, see Modify an existing Keyword Set.