Insights Troubleshooting
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Insights Dashboards
Symptom | Checks |
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Error 401 displays You are not authenticated to view this page. |
Cause When you try to access the Insights Dashboards and your browser is set to block cookies. Resolution You will need to allow cookies in your browser settings. We recommend that you need to add an exception to your browser settings to allow cookies from the server for your region: |
Insights Editor
Symptom | Checks |
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Account does not exist |
Cause If you try to access the Insights Editor (Looker) via the default “Authenticate” button on Looker’s login page, you may encounter a Microsoft pop-up screen asking you to “Pick an account” because the “Selected user account does not exist in tenant ‘SpaceIQ’ and cannot access the application…” This is because Looker is configured for Single Sign On (SSO) access by the Serraview Support teams. Resolution To log in, click the Alternate login page (email/password) link. Then enter your credentials. For convenience in accessing the email/password login page, you can bookmark or save a shortcut to it, e.g. https://serraview2.au.looker.com/login/email. |
Symptom A Error 401 displays You are not authorized to view this page. Symptom B Sometimes browsers of embedded dashboards will see an endless ‘loading’ indicator but dashboards don’t load at all (starting from the Portfolio Overview or any other via direct link).
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Cause A When you try to access the Insights Editor and your browser is set to block cookies. Cause B When you try to access the Insights Editor and your browser is set to block cookies. If the user rejects the prompt to accept cookies from Looker upon first accessing Insights dashboards, subsequent access may be denied. The clearest way to overcome this without lowering general privacy/security settings in browsers is to grant an exception, as explained below. Resolution We recommend that you need to add an exception to your browser settings to allow cookies from the server for your region:
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Error 403 displays You are not authorized to view this page. |
Cause When you try to access the Insights Editor (Looker) from the same browser in which you have recently accessed an embedded Insights Dashboard, you may encounter a message saying “You are not authorized to view this page." Resolution We recommend the following:
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