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Eptura Knowledge Center

Why does a person display as away when they are active?

When using Locator with SVLive

Locator evaluates the status of a desk based on the last message it received from the LDM. There can be short delay between a user actively using a desk, LDM sending a new message, the message being processed by Managed Location Service (MLS) and then being fed through to Locator.

A person must be actively using the laptop/desktop computer (for example mouse/keyboard movement). If they are:

  • sitting at a desk but not have used their laptop/desktop computer for a few minutes, then they will display as 'away'.
  • using a laptop without connecting via an ethernet cable or a docking station, but still logged in on their desktop, then they will display as 'away'.