SVLive2 Maintenance
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Maintenance Requirements and Change Management
To ensure the availability of the service with no impact on the Utilization data or Wayfinding applications, your Corporate Real Estate team and IT team need to understand the maintenance required to prevent any impact on services.
The table below provides a high-level view of who is responsible for managing the component changes as they take place.
| Component | Description | Responsibility |
|---|---|---|
| When SVLive Presence Service requires an update. | Client | |
|
Add or remove WAPs on the floorplan. Update BSSIDs for SVLive to triangulate location of user on Wi-Fi networks. |
Client | |
| Wired Locations | When a workspace is modified and desk layouts are changed, once the ports have been patched in, the client will need to perform the Wireup activity again, for those updated desks | Client |
|
SVLive Presence Service connection from SOE to Serraview API endpoints. Switch Scanner:
Proxy or firewall changes. |
Client |
|
| Software | Software upgrades. | Client / Serraview Implementation team |
Maintenance Overview
SVLive offers a real-time business intelligence data collection solution for supporting high performing workplace environments and ensuring they are used as effectively as possible.
The core service generates workplace utilization data used in reporting modules, including Insights, and streams live workplace information to Wayfinding technology for kiosks, laptops, desktops, tablets, and smartphones.
If the data flow from the client network to the Serraview is interrupted by outages, or connection errors for example, the utilization data will be incomplete.
SVLive consists of the following applications:
| SVLive Presence Service |
On-premise, deployed to devices in the SOE. A small application that securely transports user activity events to the SVLive Cloud. This is required for Wi-Fi Network based utilization data. |
|---|---|
| SVLive Proxy | A component managed by the client’s IT department that ensures only trusted devices have access to Serraview services. |
| Switch Scanner |
This component is installed on a Virtual Machine (VM) in the client’s network. It scans a list of provided switches and sends MAC Addresses and Port information securely to the SVLive Cloud. This is required for Wired Network based utilization data, in conjunction with the Serraview Presence Service. |
| SVLive Cloud |
This is a managed service. This component takes the activity and scan data from the on-premise applications, and turns it into meaningful business intelligence data, and a live data stream for Wayfinding. |
Network Activity
For the full list of Network Access and Ports, refer to SVLive2 Network Access and Ports.