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SVLive2 Maintenance

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Serraview, SVLive, and your Network's Production Environment

SVLive data is dependent on Serraview (the product) knowing the details of your organization’s Production Environment’s Network Components. The following must remain up-to-date:

  • Switches - for Wired Locations in SVLive data
  • Wi-Fi Access Points (WAPs) - for Wi-Fi Locations in SVLive data

Keeping SVLive 100% maintained relies on a strong relationship between the Serraview Administration team and the Technologists of their organization. The responsibility for the client-side maintenance and upkeep belongs with your Serraview Administrators.

Maintenance Best Practice

Automated Notifications

We recommend that you set up automated notifications of when technology is going to change (i.e., advanced notice of a change window in production) through ServiceNow or other internal IT Systems, into an email Inbox monitored by your Serraview Administrators. 

Changes to be notified about:

  • Switch hardware changes (e.g., a new hardware vendor contract)
  • Switch firmware updates (e.g., regular switch firmware updates)
  • Switch ports to Desk relationship changes (e.g., desktop support resolution task required a change in switch port)
  • WAP hardware changes (e.g., a new hardware vendor contract)
  • WAP physical locations changing
  • WAP firmware updates
  • Firewall vendor changes (e.g., going from self-hosted to cloud-based, i.e. introducing Zscaler)
  • Gateway changes (e.g., how the organization physically connects their network to the internet)

Serraview Administrators & Technology Teams Relationship

The Serraview Administrators must own the relationship with Technology teams, so that they are informed when changes to Network components are planned and when the they will be actioned. Whether through manual emails, or smart automated notifications, robust internal processes are critical for Serraview Administrators to keep SVLive producing optimal data.

Maintenance Process Flows

Use the maintenance process flows below to help you quickly understand how to keep your SVLive healthy.