ServiceNow Integration
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Use the following list to ensure you have completed the implementation.
No. |
Item |
Prerequisites |
Responsible |
---|---|---|---|
1 |
ServiceNow Instance Commissioned The ServiceNow instance to be commissioned and the following information needs to be sent to the Serraview Implementation Team:
|
None |
Client IT |
2 |
Create a Service Account Set up a service account in Serraview, refer to Register a Serraview Service Account. |
ServiceNow Instance Commissioned |
Client IT |
3 |
Add the secured actions to the Service Account The new service request account will require the following secured actions:
If you require access then contact your System Administrator. For information on how to add secured actions to a role, refer to Manage User Roles. |
Serraview Service Account |
Client IT |
4 |
Upload the Service Account details Send the following information to the Serraview Implementation Team:
We recommend that you always upload sensitive data via the secure SFTP File Upload. Note that email can be vulnerable to interception. Use the File Upload tool and the category Other to upload the Service Account's details in a text file. Make sure you include a comment to indicate what the purpose of the file is. |
||
5 |
Update the Configuration File |
Serraview Service Account details |
Serraview Implementation Team |
6 |
Optional - Update Mappings If needed update the mappings between Serraview and the ServiceNow fields. Only the field values can be transformed, we cannot configure which fields to sync. For more information, refer to ServiceNow Field Mappings. |
Serraview Implementation Team |
|
7 |
Test the ServiceNow Integration Make sure the integration is syncing. |
Integration Completed |
Serraview Implementation Team and Client IT team |