Troubleshooting - No Activity Data
The following troubleshooting process flow will help you diagnose issues.
No Wired or Wi-Fi activity is detected
| # | Process Flow | |
|---|---|---|
|
1 |
No Wired or Wi-Fi activity is detected. |
|
|
2 |
Is Wired or Wi-Fi activity detected elsewhere on the floor? |
Yes - go to People Activity Data Troubleshooting. No - go to the next question. |
|
3 |
Is Wired or Wi-Fi activity detected elsewhere in the building? |
Yes - go to Floor Activity Data Troubleshooting. No - go to the next question. |
|
4 |
Is Wired or Wi-Fi activity detected in a different building? |
Yes - go to Building Activity Data Troubleshooting. No - go to the next question. |
|
5 |
Have you followed all steps in Switch Scanner Maintenance? |
Yes - go to the next question. No - go to Switch Scanner Maintenance. |
|
6 |
Have you followed all steps in Firewall and Proxy Maintenance? |
Yes - go to Maintenance Troubleshooting Logs. No - go to Firewall and Proxy Maintenance. |