Skip to main content
Eptura Knowledge Center

When I search for a person, Locator displays a pin in the middle of a space that is not a desk. What happened?

When using Locator with SVLive

This can be caused by a variety of reasons. For example:

  • Sensors may place a person within a room. This position will take priority if it is the most recent location the person was seen to be actively occupying.
  • Wired data may place a person within a room if a docking station of additional workstation is being used.
  • The utilization source that has detected the person may be associated with the incorrect space. If you believe this is the case, then contact your System Administrator.