SVLive2 Network Access and Ports

Source	Activity	Details
Switch Scanner	Switch scan request Internal connection Does not leave client network Validate the switch scanning during onboarding	Prerequisites Provide the Switch details to your Serraview Project Manager. The Switch Import file needs to contain the following columns: IP Address Switch Name Building Floor Additional Floors You can download and use the template file called Switch Import.csv Destination Client’s network switches Destination Port UDP/161 Protocol SNMP Auth Method SNMP V2 - Community String, generated by Client SNMP V3 - Auth Credentials, generated by Client
Device used for wire-up, for example a laptop	Connect (or "wireup") switch ports to their physical locations.	Destination Switch Scanner server Destination Port Configurable Protocol HTTP
Switch Scanner	Configuration requests Outbound only Client to Cloud	Destination Serraview Scanner Config Endpoint https://{customerid}-svlive.svlive.serraview.com/switchscan Destination Port TCP/443 Protocol HTTPS Auth Method API Key, generated by Serraview, stored unencrypted in the Switch Scanner installation location. Header: x-api-key
Switch Scanner	Switch scan results, diagnostics & health telemetry, application logging. Outbound only Client to Cloud	Destination Serraview Scan Results Endpoint https://{customerid}-svlive.svlive.serraview.com/switchscan Destination Port TCP/443 Protocol HTTPS Auth Method API Key, generated by Serraview, stored unencrypted in the Switch Scanner installation location Header: x-api-key
Presence Service	Configuration request Outbound only Client’s managed laptops to cloud	Destination Serraview Config Endpoint https://{customerid}-svlive.svlive.serraview.com/presenceserviceconfig Destination Port TCP/443 Protocol HTTPS Auth Method IP Whitelisting Client provides all public IP ranges and Serraview only allows activity from those ranges
Presence Service is configured to use one of the following (MQTT or HTTPS) modes.
Presence Service (MQTT mode)	Activity, workstation status, configuration change notifications Outbound only Client’s managed laptops to cloud Wireless Access Points (WAPs) Polls	Prerequisites Provide the WAPs via the Wireless Access Points Import. The Wireless Access Points Import file needs to contain the following columns: Name Location - This is the location of the WAP on the floorplan. BSSID - MAC Address of the WAP Height - Distance in meters from typical desk height to access point height. You can download and use the template file called Wireless Access Points Import.csv Destination Serraview IoT Endpoint APAC am45xia1hsdd8-ats.iot.ap-southeast-2.amazonaws.com EMEA am45xia1hsdd8-ats.iot.eu-central-1.amazonaws.com:8883 Destination Port TCP/8883 Protocol MQTT Auth Method Certificates stored with encryption at rest in Serraview’s AWS Account (S3 & IoT)
Presence Service (HTTPS mode)	Activity, workstation status Outbound only Client’s managed laptops to cloud Wireless Access Points Polls Heart beat	Prerequisites Provide the WAPs via the Wireless Access Points Import. The Wireless Access Points Import file needs to contain the following columns: Name Location - This is the location of the WAP on the floorplan. BSSID - MAC Address of the WAP Height - Distance in meters from typical desk height to access point height. You can download and use the template file called Wireless Access Points Import.csv Destination Serraview Presence Service Endpoint https://{customerid}-svlive.svlive.serraview.com/presenceservice Destination Port TCP/443 Protocol HTTPS Auth Method IP Whitelisting Client provides all public IP ranges and Serraview only allows activity from those ranges.