Email Troubleshooting
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Level: System Administrator
The following troubleshooting articles will help you diagnose and solve problems.
Situation |
Description |
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Email file size |
The file size limit is 10MB and this configuration is global and set by Serraview Infrastructure. |
Email recipient is not receiving the email. |
If the email's recipient is not receiving email, then check the following:
UAT Environment and Emails The UAT Environment will have the Email Requires Confirmation setting turned on and this will set all emails to Pending. For more information, refer to Email Configuration on the UAT Environment. |
You can't send emails. |
If an email is not sent, then you will find it in the Email Outbox, and it will be marked as Pending, refer to Send an email from the Production Environment. The email may not send for the following reasons:
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