Our Release Management approach for Serraview is to use Continuous Delivery. We will release upgrades to your Serraview instance by using continuous delivery. This means the upgrades will be released more frequently into the Production Environment.
What you gain
- Frequent small releases to allow for incremental change.
- Reduces risks of bugs being shipped to production as regressions are captured early by automated tests.
- Building the release is easy as all integration issues have been solved early.
- Deployment is automated and requires minimal user intervention.
Also, there is information on the Product Upgrades and Maintenance Windows.
Plan - Develop - Test
Our product and development team plan, develop, and test each release. As the development and quality assurance is completed, established checkpoints must be signed-off before the product is considered ready for release.
Now let us focus on the part that matters to you ....
Upgrade to UAT Environment
We aim to release every 2 to 3 weeks depending on the number of features in the upgrade. Upgrades will be released to your UAT Environment; this is where we will complete our final checks to ensure the latest release is a success.
When we are ready to upgrade your UAT Environment, we will complete the release notes in the product overview article, see What's new in Serraview. The product overview content will be gathered from our product and development team and will be published close to the time of the upgrade. This is to ensure the accuracy of the content.
Upgrade from UAT to Production Environment
After the successful upgrade of the UAT Environment, then after 1 week we will upgrade the Production Environment.
Detailed product documentation will be made available in the Help Center and the product overview article will include relevant content, screenshots, and links when the documentation is completed.
If a critical issue is found, we will release an Adhoc Fix we will test this internally before it is released to the UAT environment. The fix is verified in the UAT environment and then the Production environment is upgraded.
As you use Serraview in your business you will be supported by the Serraview Product Team and the Serraview Support team. Additionaly, in Serraview you will see the Help icon which contains the quick link to the Knowledge Center and the Product Support panel where you can access the release notes in the What's New section, Knowledge Center, Suggest a Feature, and Submit a Support Request. Learn more in Product Support.