Serraview Training
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BEGINNER
The first modules to train on to get you up and running in Serraview and quickly completing the everyday small moves such as new employees starting, employees leaving the business, project teams requiring more space or team members, etc.
INTERMEDIATE
After you become familiar with Serraview, we can start to look at the overall maintenance of the platform.
ADVANCED
When you are about to perform a large move or refurbish a floor, we can train in the different modules to support you with the move (this may not happen for a while after you are first set up on the platform). If you have taken the next step and fed in utilization data to Serraview, let’s show you how to keep the data fresh with a bit of maintenance.
Videos
We have several short videos you can watch and these are based on the instructor-led training sessions.
Training Menu for Beginners
Course | Definition | Video |
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Serraview Introduction
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What is this system, what’s its purpose, how to navigate around? Let’s us introduce you around Serraview where we will show you:
Audience: All Serraview Users |
VideoWatch the Introduction to Serraview video (8 mins), head on over to About Serraview. |
Spaces Introduction
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Visualize the floors in your buildings through different overlays, search for your people/spaces and make changes in bulk via this module. This is where most people spend their time in Serraview. You will be shown:
Audience: All General Users who have access to this module. You can give people View & Edit mode, or you can give View-only. |
VideoWatch the Space Overview video (3 mins), head on over to the Spaces module. |
Block & Stack (VBS) Introduction
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The Block & Stack (VBS) is where you can view and edit where your teams & people are sitting i.e., who is sitting in what desk/office? This is where the Space Planner will spend their time in Serraview. You will be shown:
Audience: All General Users who have access to this module. You can give people View & Edit mode, or you can give View-only. |
VideosWatch the Block & Stack Overview video (5 mins) and the Working Styles video (2 mins), head on over to the Block and Stack (VBS) module. Additionally, if you want to keep learning about the Block and Stack there are more videos to be found:
... and a few more:
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Manage your Occupancy Validation (Using Workplace Portal and Workplace Admin)
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The workplace portal can be used to validate what you have done inside Visual, Block & Stack. If we have said John Smith sitting at desk WS123, we walk around our floor on a monthly basis (using the application on a device) and confirm that it’s correct. You will be shown:
Audience: The super users who will be assigning the validators and showing them how to use the validation portal. |
VideosLearn more about the Workplace Portal and the Validation Cycle in Workplace Portal When you are familiar with the concepts then watch the video to see how to use Workplace, which is a simple tool used by Business Representatives to validate team occupancy. Update Fixed Team Occupancy (8mins) Update Flexible Team Occupancy (4 mins) |
Manage your Service Requests
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You can use this module as a central location for all the requests you receive from other parts of the business. This may be a request for small moves, new starters or even more desks. You will be shown:
Audience: General User/Super Users who will be managing any service requests that come through. |
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Insights Dashboards and Reporting
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Insights dashboards are for reporting purposes. Forget Excel spreadsheets, you can view your data through intuitive visualizations which can help you make business decisions. You will be shown:
Audience: Any user who will be using Serraview for reporting purposes. |
VideosWatch the video to learn about the dashboard tools such as filters, share, schedule, and download, the video is found in Insights Dashboards Quick Start. |
Manage your Building and Floors (Including Floorplans)
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A central repository where you can keep and manage your Building & Floor information and your floorplans. You will be shown:
Audience: Any user who would be managing your buildings and uploading your floorplans. |
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Manage your Storage, Lockers, and Parking
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You can manage your storage, lockers, and parking so they can be assigned to employees or teams. You will be shown:
Audience: Usually a General User would look after the maintenance of these modules and the assigning of owners. |
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Using Engage
BEGINNER
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You can use either Engage mobile app or Engage Web to easily locate and reserve available desks or spaces, near the colleagues your work with. Use it to search corporate directories and access services to make getting back-to-work safer and simpler. Audience: Usually an employee who wants to reserve desks and return to the office. |
VideosWatch the Using Engage Mobile video (7 mins), head on over to Engage Mobile Quick Start. Or watch the Using Engage Web video (7 mins) which is found in Engage Web Quick Start. |
Training Menu for Intermediates
Course | Definition | Video |
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Portfolio Maintenance and Scheduled Reporting
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To maintain Serraview, there needs to be a constant feed of data coming in from your end. This way the information we have in Serraview is up to date and relevant.
When your data is up to date, we have different reports and dashboards that meet your needs in Serraview and these can be scheduled to be sent to other parts of the business. You will be shown:
Audience: System Administrator/Super Users will need to know how to main the constant cycle of data coming in. |
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User Security in Serraview
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We can control what our users can and cannot do inside Serraview. You can give people specific access which will restrict them in areas they don’t have permission for. You will be shown:
Audience: System Administrator/Super Users as they will decide who will have access and to what modules. |
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Serraview Basic Configuration
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There are different configuration options you can use to personalize your Serraview platform and make life easier for you. You will be shown:
Audience: System Administrator/Super Users |
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Engage Configuration
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Depending on your business needs and government compliance you can either use Engage’s default settings or make changes. You will be shown:
Audience: System Administrator/Super Users |
VideoWatch the Engage Configuration Overview video (4 mins) as there are several Engage settings some have been set up during implementation and may only need to be changed infrequently. This video takes you through the important settings, head on over to Engage Configuration. |
Insights Editor
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When you have a Data Analyst or an equivalent person with data knowledge. Depending on your business needs and government compliance you can either use Engage’s default settings or make changes. You will be shown:
Audience: Data Analyst |
VideosWatch the to learn how to use the Insights Editor to get you started in dashboard creation and how to copy and edit existing dashboards. Then we show you how to publish and give your users access to the dashboards. The video is found in Insights Editor Quick Start. If you want to watch more videos then ... Watch the Insights Overview Video (6 mins), head on over to About Insights. Watch the Insights Dashboards video (7 mins), head on over to Insights Dashboards Quick Start to learn how to use the dashboards so you will be familiar with the tools such as filters, share, schedule, and download. |
Training Menu for Advanced
Course | Definition | Video |
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Scenario Planning Introduction
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This is a tool for ‘blue sky planning’ or the ‘what ifs. Whenever you may be doing a big move or relocation, you can use this module to help you plan. We take a copy of your Live data and put it into a sandbox environment for you to ‘try things out’ and ‘see if it works’ You will be shown:
Audience: General Users who would be involved with any big projects that involve moving. |
VideosWatch the Scenario Planer Overview video (2:54 mins) in the Scenario Planner article. Also, in this article you will find the video for:
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Scenario Planning Workshop
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Workshop your plan either:
Audience: General Users who would be involved with any big projects that involve moving. |
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Bodies on Seats (BOS) Introduction
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Another great tool for relocations and big moves. After you work on a Scenario Plan for your team moves, you can create a BOS plan to move the people. This is a great tool to capture information to assist with moving your people and any technology such as computers, monitors, or locker requirements. You will be shown:
Audience: General Users who would be involved with any big projects that involve moving. |
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Bodies on Seats (BOS) Workshop
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Workshop your plan either:
Audience: General Users who would be involved with any big projects that involve moving. |
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Utilization Data and the maintenance of Badge, SVLive, and Sensors
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The maintenance of the physical devices and imports that feed the utilization data will make sure the availability of service to Serraview and Wayfinding applications. You will be shown:
Audience: IT Admin Users and System Administrators |