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Product Upgrades and Maintenance Windows

Eptura Knowledge Center

Product Upgrades and Maintenance Windows

Product Upgrades


The purpose of this window is to provide the Eptura team with a known window to deploy product upgrades (new releases).

The window is a 24 hour window to allow for resolution time in case issues are encountered, however on average the downtime is expected to be 15 minutes.

We schedule a single weekend window that works for all clients globally by being outside of business hours.

Hosting Location Local UTC Offset GMT (UTC +0) AEST (Product Upgrade Window)
Sydney, Australia Saturday 13:00 – Sunday 13:00 UTC +11 Saturday 02:00 – Sunday 2:00 Saturday 13:00 – Sunday 13:00
Frankfurt, Germany Saturday 05:00 – Sunday 05:00 UTC +1 Saturday 02:00 – Sunday 2:00 Saturday 13:00 – Sunday 13:00
Singapore Saturday 11:00 – Sunday 11:00 UTC +8 Saturday 02:00 – Sunday 2:00 Saturday 13:00 – Sunday 13:00
Canada (Central) Friday 19:00 – Saturday 19:00 UTC -6 Saturday 02:00 – Sunday 2:00 Saturday 13:00 – Sunday 13:00
North Virginia, USA Friday 22:00 – Saturday 22:00 UTC -4 Saturday 02:00 – Sunday 2:00 Saturday 13:00 – Sunday 13:00

Maintenance Windows


The purpose of this window is to provide the Eptura team with a known window to perform required maintenance tasks, and installation of security patches, for example, that may impact access to the system. 

The Maintenance Window is a 4 hour window to allow for resolution time in case issues are encountered, however on average the downtime is expected to be 1 hour.

We require a single window that works for all clients globally. 

Hosting Location Local UTC Offset GMT (UTC +0) AEST (Maintenance Window)
Sydney, Australia Sunday 19:00 - 23:00  UTC +11 Sunday 08:00 - 12:00 Sunday 19:00 - 23:00
Frankfurt, Germany

Sunday 11:00 - 14:00

UTC +1 Sunday 08:00 - 12:00 Sunday 19:00 - 23:00
Singapore

Sunday 17:00 - 21:00

UTC +8 Sunday 08:00 - 12:00 Sunday 19:00 - 23:00
Canada (Central)

Sunday 3:00 - 5:00

UTC -6 Sunday 08:00 - 12:00 Sunday 19:00 - 23:00
North Virginia, USA

Sunday 5:00 - 9:00

UTC -4 Sunday 08:00 - 12:00 Sunday 19:00 - 23:00