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SVLive Wi-Fi Maintenance

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Follow the process flow below to complete the Wi-Fi maintenance.

wifi_maintenance.png

# Process Flow  

1

You want to find out why a user is not showing up on Wi-Fi.

  

2

Is the device plugged into a desk via a wired connection, but showing on Wi-Fi?

Yes - Complete the checks:

  • Is the device plugged directly into the network port?
  • Is the device plugged directly into a laptop docking station?
  • Is the device connected to a laptop docking station via a USB-C cable?

Learn more in Wireup Maintenance.

Then go to "Is the user still on the Wi-Fi?"

No - go to "Is there a WAP listed on the floor in Serraview?".

3

 

 Is the user still on the Wi-Fi?

Yes - End process

No - go to Maintenance Troubleshooting logs.

4

Is there a WAP listed on the floor in Serraview?

Yes - Obtain the BSSID of the current Wi-Fi connection and obtain the BSSID of the WAP in Serraview. Learn more in Obtain and Validate the WAP's BSSID.

Then go to "Does the BSSIDs match?"

No - go to SVLive Wi-Fi WAP Configuration.

5

 Do the BSSIDs match?

Yes - go to Maintenance Troubleshooting logs.

No - go to SVLive Wi-Fi WAP Configuration.