SVLive Presence Service (SPS) is a passive, background application that is launched when a user logs into their device and is closed when the user logs out again. There are no configuration screens or administrative controls for the application. The initial configuration is set with the installation script.
At the time of implementation, SPS was added to the Standard Operating Environment (SOE) and deployed to desktops and laptops at sites that Corporate Real Estate team would like to capture real-time utilization of space.
The SPS must remain part of the SOE throughout the duration of the service. Newer versions of SPS may be required to be rolled-out post implementation, and this will be provided by your Customer Success Manager (CSM).
Some changes in your SOE or Network environment may cause disruptions to your data feed. With our Cloud-based diagnostics and logging, Serraview can help identify the nature of any disruptions to service.
Change Management - Make sure SPS is part of Standard Operating Environment
When SPS is part of the standard operating environment and Serraview releases a new version of the SPS then the following will occur:
Newly released SVLive Presence Service provided to Client IT.
Client IT tests and approves the new SVLive Presence Service.
Client IT package and deploy the new SVLive Presence Service.
Impact on Service
If a device does not have SVLive Presence Service installed but is connected to the network, SVLive will not report anything about that device.