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Windows SPS Installation

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SVLive Presence Service (SPS) is installed via an MSI on Windows. It is a continuously running application that starts when a user logs in and terminates when the user logs out.

SPS must be installed on all Windows OS machines in the organization, where the Corporate Real Estate team expects utilization data to be collected.

Contents

Install MSI with msiexec

The SVLive Presence Service can be easily installed on a single computer by executing the following command where:

  • msi-filename is the filename of the MSI installer.
  • config-api-url is the host and port portion of the configuration url, including the protocol and path. This value will be provided by Serraview.
msiexec /i msi-filename CONFIGAPIADDRESS=config-api-url

Install with System Center Configuration Manager (SCCM)

The same basic command displayed above can be used when installing SVLive Presence Service using SCCM. 

The example below will install SVLive Presence Service, where:

  • msi-filename is the filename of the MSI installer.
  • config-api-url is the host and port portion of the configuration url, including the protocol and path. This value will be provided by Serraview.
msiexec /i msi-filename CONFIGAPIADDRESS=config-api-url

However, if required an additional flag can be sent to the installer to tell it not to start the SVLive Presence Service when the installation completes, and the operating system will be rebooted.

msiexec /i msi-filename CONFIGAPIADDRESS=config-api-url RUNONINSTALL=false

An additional SCCM command can be used to reboot the target computer after SVLive Presence Service is installed.

You will need to reboot the machine and the SVLive Presence Service will start automatically when a user logs in.

Installation for Windows 11 (24h2)

Use the SVLive Agent Installer found in the SPS MSIX 3.5.1.zip below, and this is designed to enable location services specifically for the SPS (Serraview Presence Service) application. This ensures the following:

  • Seamless installation using an exe installer
  • Pre-user registration on shared device
  • Controlled and auditable access to location services
  • Compliance with Windows 11 24H2 requirements

Option 1 - Using the Installation Wizard

System Requirements

  • Windows 10/11 (x64)
  • Administrator rights required
  1. Download and then unzip the SPS MSIX 3.5.2.zip file.
  2. Double click the SVLiveAgent-Installer.exe and the installation wizard displays.

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  1. In the Configuration Endpoint field, enter the configuration endpoint URL for your SVLive Presence Service.
  2. Click the Next button.

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  1. Click the Install button and the installation starts.

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  1. When the installation is finished, you will see the prompt and then click the Finish button.
  2. Open the Task Manager and check that the SVLive Presence Service is running.

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Option 2 - (Silent Installation) Install EXE with Command Line

System restart is required after bulk installation for the application to launch automatically when users sign in.

System Requirements

  • Windows 10/11 (x64)
  • Administrator rights required

The SVLive Presence Service can be easily installed on a single computer by executing the following command where:

  • Open powershell in Administrator mode
  • Goto path where SVLiveAgent-Installer.exe

.\SVLiveAgent-Installer.exe /VERYSILENT /CONFIG="config-api-url" /LOGPATH="log-path"

Bulk Install with System Center Configuration Manager (SCCM)

The same basic command displayed above can be used when installing SVLive Presence Service using SCCM.

.\SVLiveAgent-Installer.exe /VERYSILENT /CONFIG="config-api-url" /LOGPATH="log-path"

Parameter Required Description

/VERYSILENT

Yes

Runs the installer in completely silent mode with no user interface.

/CONFIG="config-api-url"

Yes

Specifies the configuration API endpoint URL.

/LOGPATH="log-path"

No

Specifies the directory path where installation logs will be saved.
Configuration URL Formats
  • Log Files - If installation issues occur, check the installation logs at the path specified by the /LOGPATH parameter. If no log path was specified, logs may be found in the default Windows temp directory.
  • Administrator Privileges - The installer requires Administrator privileges to install the service and configure system-level settings.

The configuration file at: %ProgramData%\Serraview\SVLive Presence Service\sps.ini

Validate the Windows Installation

Complete the following:

  1. Reboot the device.
  2. Log in
  3. Check the application is running in the Task Manager for Microsoft Windows.

If the application is not running, check the Event Logs from the Operating System to see if there are any errors thrown.

Task Manager for Microsoft Windows Example

Check that the SVLive Presence Service is running in the Task Manager.

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After the installation is finished make sure you complete the Post Install Validation checks, see SVLive Post Install Validation Checks.