Room Booking Behavior Summary
Serraview-Engage
Below summarizes what happens when you make a reservation in Serraview-Engage and then later either cancelled or deleted in Microsoft 365.
| Action | Outcome in Serraview-Engage | Outcome in Microsoft 365 | Limitation |
|---|---|---|---|
|
Booking made in Serraview-Engage |
Serraview-Engage’s calendar is booked. Serraview-Engage displays the name of who has made the booking. |
The Serraview-Engage Calendar booking passes to Microsoft Office 365 and the room’s calendar is booked. Microsoft Outlook does not display the name of who made the booking. |
Only your name will be on the calendar booking and you can not invite other people. |
|
Booking made in Outlook |
Serraview-Engage has visibility of this calendar booking and this displays as busy. | Microsoft’s room calendar is booked. | |
| Space reservation made in Serraview-Engage and then the Space booking is cancelled in Engage. | The booking deletion is made from Serraview-Engage and the calendar booking is deleted. | The Serraview-Engage Calendar booking doesn’t passes to Microsoft and the calendar booking needs to be removed manually. | |
|
Space reservation made in Serraview-Engage and then the Space booking is deleted in Microsoft Outlook. |
The booking deletion does not pass and in Serraview-Engage the booking remains. | Microsoft’s room calendar booking is removed. | |
|
Space reservation made in Serraview-Engage and then the Space booking is declined by the user in Microsoft Outlook. |
Space reservation made in Serraview-Engage and then the Space booking is declined by the user in Microsoft Outlook. | Space reservation made in Serraview-Engage and then the Space booking is declined by the user in Microsoft Outlook. | Space reservation made in Serraview-Engage and then the Space booking is declined by the user in Microsoft Outlook. |
Watch Serraview-Engage in Action
Learn how to use the Space Reservations