Skip to main content
Eptura Knowledge Center

Configure the Regional Concierge Menu

  1. Last updated
  2. Save as PDF
Serraview Engage
When you configure the concierge menu this will let you display localization menu items for your organization’s different countries, cities, or buildings. This is best explained with a few examples. 

Organization ABC

This organization only has 2 offices:

  • Boston Office
  • Altana Office

Therefore, the extra-regional concierge menu items are:

  • Returning to Office menu item is set to the Building - Each building has a different Returning to Office policy.
  • Cafes menu item is set to the Building -  Each building has a different Cafe list that recommends local cafes.
  • Contact IT Support is set to the Building - Each Office has a separate IT Team.

image2022-4-4_15-20-0.png

Organization XYZ

This organization has the following:

  • Boston Office based in the United States
  • Canberra Office and Melbourne Office based in Australia

Therefore, the extra-regional concierge menu items are:

  • Returning to Office menu item is set to the Country - Each Office will have a Returning to the Office menu item and this is a country-wide policy.
  • Cafes menu item is set to the City - Each Office has a Cafe list that recommends local cafes. Here, you need one per city.
  • Contact IT Support is set to the Building - Each Office has a separate IT Team. Here, you need one per building.

image2022-4-4_15-42-59.png

Configuration Steps

We recommend you complete the following steps to configure the menu items.

Step 1. Design your Regional Concierge Menu

Work out the design of your regional menu. We recommend you create a quick mock-up of the menu items similar to the above diagram either by hand or using a graphics tools. This is a quick way to understand what menu items you will need to create and/or update.

Step 2. Update the Concierge Menu

You can add new menu items and/or update existing menu items. see Update the Concierge Menu with a Regional Menu Item.

Step 3. Update the Concierge Menu's Translation

If a menu item requires translation then you can add in the translation, learn more in Configure Multilingual Support and Update the Concierge Menu with the Language Translation.