Setup Step 1: Register your Company Domain to the Uservoice Forum

The Eptura-Uservoice Forum is a private forum, restricted to Business Partners and customers. To sign up for the Eptura-Uservoice forum, ask your Business Partner to submit a request to Eptura Customer Support to register your company e-mail domain. This might have already occurred when your company placed an order .

Setup Step 2: Assign FEEDBACK Security Group to the User Role

For Archibus users who wish to access this feature, an administrator must assign the FEEDBACK security group to the user's user role.

Setup Step 3: Sign up for the Eptura Uservoice Forum

After your Business Partner or the Customer Support team confirms that your company domain has been registered with Eptura-Uservoice, you are ready to sign up.

1. Sign in to Archibus.
2. Click on the User Profile icon in the top-right corner of the screen.
3. Click the Suggest a Feature command. (See above image.)
   • If you do not see the Suggest a Feature command, your user role does not have the FEEDBACK security group assigned. Contact your company's Archibus Administrator to enable it.
4. Archibus directs you to the Sign Up/Sign-In page of the Eptura-Uservoice forum. If you are a new user, you must sign up and establish a password.
   • Enter your email address. Click Signup.
   • You will receive an email with instructions for setting up a password.
   • If you do not receive an email, go to Settings / Set Password in the upper right corner.
     
     
   • In the subsequent screen, click "Create a password." You will receive an email with a password link.
   • Use this link to set a password.
   • After you set up a password, the forum will be enabled.

Control Email and Other Settings

You can use the Settings command, shown in above image, to do the following:

• Create an avatar
• Control if you receive email about new comments and status updates about ideas you submitted
• Change your password
• Delete your profile
• Export all data you have submitted to UserVoice.

Review, Comment, and Vote for Existing Ideas

You can review the submitted ideas and register how important this idea is for your site. You can rate an idea as Critical, Important, or Not at All. Use the categories on the left to filter the list of submitted ideas.

1. Sign in to Archibus.
2. Click on the User Profile icon in the top-right corner of the screen
3. Click the Suggest a Feature command.

4. Sign in to the Eptura-Uservoice Forum by providing the log-in credentials you previously established.
5. Optionally, choose a category from the list on the left, such as All, OnSite, Maintenance.
   
   
6. Select the Hot, Top, New Ideas, or Under Review button. The list of ideas will be restricted based on these buttons as well as the filter you selected in step 5.
7. Scroll through the list of ideas and vote for ideas that interest you by selecting Critical, Important, or Not at All
8. For any idea, you can review comments submitted by other users by clicking the Comments entry. The subsequent form has space for you to enter your own comment, as well as review the comments by others.
   
   
9. Optionally, add public comments to an idea by clicking on Comments and completing the form at the top of the list of comments.
   

Submit an Idea

Follow this procedure to submit an idea. The Customer Support team can also submit new ideas on your behalf.

1. Follow steps 1-4 above to access the UserVoice forum.

2. Search to see if your idea currently exists. Type key words into the "Enter your Idea" box and click the search icon.
3. If you have an idea that is not listed yet, submit your own idea by typing it into the “Enter your Idea” box.
   • If you previously selected a category from the list on the left, the form will select this category. You can change this if necessary.
   • Ideas should focus on the business problem or pain point, not the desired feature.
   • Ideas are best written as a use case or as a user story. See the below examples.
     
4. When through describing your suggestion and optionally adding a file, click Post Idea.

Once you submit an idea, the Eptura-Uservoice system notifies Archibus Product Management. Product Management will provide comments as the idea progresses. You will also receive email communication to keep you informed of additional comments and status changes for ideas that you submitted or voted on.

Examples of Entering Ideas

The following are examples of best practices for entering an idea. Entering your ideas in this format will help Archibus Product Management to effectively analyze your idea.