Recording your Satisfaction for a Request
Workplace Services / Service
Desk / Client
Recording your Satisfaction for a Request
Depending on the rules governing your request, you may have the option to record your satisfaction on a completed request.
This is helpful for improving the overall operation of the service desk, as service desk managers can include your comments in their analyses.
To do record your satisfaction:
- Select the Workplace Services / Service Desk /Client / View Service Requests task.
- Select a completed request from the resulting list.
- If a survey has been defined for this type of request, you can select the Satisfaction Survey button to access a form for entering your satisfaction and your comments about the work.