Archibus SaaS / Maintenance / Define Workflow / Manage Service Level Agreements
Corrective Maintenance / SLA Console / Service Desk Manager / Manage Service Level Agreements
Preventive Maintenance / SLA Console / Service Desk Manager / Manage Service Level Agreements

Editing Service Level Agreements (SLA Console)

From the Manage Service Level Agreements task, you can edit SLAs.

  • To edit individual SLAs that you select, from the Manage Service Level Agreements task, click Edit Details in the row for the SLA.
    • The "1. Request" form appears.
    • Make your changes, and use the Next buttons to make your way through the forms for changing request parameters, workflow, or service levels.
    • To commit your changes, click Save on the "3. Service Level" form.
  • If the SLAs are grouped, the edits you make are applied to each of the SLAs in the grouping. See Concept: Creating Multiple SLAs at Once by Grouping .

Back to Manage Service Level Agreements (SLA Console)

Each time the Request Parameters for an SLA are changed, the system automatically re-orders the SLAs.

Use the Service Desk Manager / Determine Ordering Sequence of Service Level Agreements task to look at all SLAs and re-order as needed.