Updating the status of the events linked to work requests

When you add a work request for an event, the system creates a service request for the work request you create. The system automatically updates event status based on the service request status.

This enables you to automatically track the status of on demand work requests linked to compliance events.

Updating the status for events linked to PM procedures

Preventive maintenance (PM) procedures have a schedule assigned, so that the preventive maintenance work is automatically generated based on the schedule. When you assign a PM procedure to a requirement, the PM schedule is also linked. A workflow rule, updateEventStatusFromPM , checks on the status of all PM schedules linked to active events, and updates event status based on the status of the event's associated PM schedules. You can control whether or not this workflow rule runs by setting the Auto-Update Event Status? option on the Compliance Program Manager / Manage Compliance Requirements task / Define Requirement tab / Assign PM Procedures to Compliance Requirement form . See Assigning Preventive Maintenance Procedures to Requirements .

The following describes the logic the workflow rule uses to make the updates:

For each Compliance event (Action Type = ‘COMPLIANCE – EVENT’) in the Action Items (activity_log) table, the workflow rule does the following:

• Updates event status from Scheduled to In Progress : The system changes the status from Scheduled to In Progress, if the current date is on or after the event's Date Scheduled Start, and the event's scheduled PM work has started.

  The system performs additional checks to ensure that the update is done for open work orders for the current event, and not for past or future events.

• Updates event status to Completed. The system changes status from Scheduled or In Progress to Completed, if the current date is on or after the event's Date Scheduled Start, and the event’s scheduled preventive maintenance work has completed (that is, there are no open work requests.)

  The system performs additional checks:

  • to ensure that the update is done for work orders for the current event, and not for past or future events.
  • that the status of all work orders for all linked PM schedules is Completed or Closed
  • if the event and the requirement have an Equipment Standard, but neither has an Equipment Code, then the count of EQ for that standard without a PM Schedule is equal to 0.
• Updates event status to Canceled or Stopped . If the event status is not Completed-Verified or Closed, and the current date is on or after the event's Date Scheduled Start, and the status is Cancelled (when updating to canceled) or stopped (when updating to Stopped) for all work requests for all linked PM schedules, the workflow rule updates the Event Status to Canceled or Stopped.
  • The system also checks that the Date Requested for the work is after the Date Required for the previous event and before the Date Scheduled Start of the next event.