Foundations / Background Data & Reports
Workplace Services / Service Desk / Service Desk Manager

Create Service Catalog

If you are using Workplace with Service Desk, Reservations, or Hoteling, use the Workplace Services / Service Desk / Service Desk Manager / Create Service Catalog task to define request types.

Compared to the Manage Request Types task , the Create Service Catalog task contains additional fields that are used in Workplace, but are not used when working with the Service Desk application without Workplace integration. This includes:

  • the hierarchy field
  • the ability to create parent and child types
  • title, instructions, and keywords that appear in Workplace

Note : Specifying questionnaires is only available in the Manage Request Types task . If you want to include questions on a request type that appears in Workplace, first define the request type with this task. Next, use the Manage Request Types task to locate the request type and add questions.

For details, see:

request_types_workplace.png