Set up the Notifications Tab

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These options control when OnSite users receive notifications about the status of work. With the first option, you can allow users to control these options themselves directly from the OnSite app. In this case, the options you set here will be the default values that the OnSite user can change.

Notifications appear on the user's device, as shown below. The OnSite user can also review them from the Notifications screen, available from the bell-shaped icon at the bottom of the app.

Option	Parameter Name	Description
Allow users to modify their notification settings.	PushNotificationAllowCFChange	If you set this to Yes, each OnSite user can configure how notifications are set by completing the options directly from OnSite . The manager can set the below options with the default behavior, which technicians can then change using the OnSite app. If you set this option to No, the following notification options apply to all OnSite users in your organization.
Send notifications when corrective work is assigned to technicians .	PushNotificationNewCorrectiveRequest	OnSite users can receive a notification each time new corrective work is assigned to them. Although their assigned work is listed on the opening screen, it is handy to receive this notification in case they do not immediately see the newly assigned work on the screen. Control for what priority of work OnSite users receive notifications: Emergency priority Emergency and Urgent priorities All priorities None -- OnSite user does not receive notifications when work is assigned to them.
Send notifications when new PM work is assigned to technicians.	PushNotificationNewPMRequest	Same as above, except applies to Preventive Maintenance work.
When work assigned to a technician changes status.	PushNotificationStatusUpdateForMyCorrectiveWork PushNotificationStatusUpdateForMyPMWork	The OnSite user can receive notification each time the work request changes status (such as changing to Assigned, Approved, In Process, On Hold). Select for users to receive status notification changes for Corrective work, Preventive Maintenance, or both. If nothing is selected, the OnSite user becomes aware of status changes by periodically looking up a specific work request and viewing the status.
When work assigned to a technician is escalated	PushNotificationMyEscalatedCorrectiveWork PushNotificationMyEscalatedPMWork	When an assigned request is overdue and becomes escalated, users can receive notification. Select to receive notifications for escalated Corrective work, Preventive Maintenance, or both. If nothing is selected, the OnSite user becomes aware of escalated work by periodically looking up a specific work request and viewing the status.
When a technician is tagged in a comment	PushNotificationSomeoneTaggedMe	Check this option for the OnSite user to receive notification each time they are tagged in a comment. If this option is not selected, OnSite users will be aware of tagged comments through email.
When a comment is made on work assigned to a technician	PushNotificationCommentsForMyCorrectiveWork PushNotificationCommentsForMyPMWork	While a work request is in progress, the OnSite user may wish to be made aware of all comments that other users make. For example, the requestor might add details to the original request or the supervisor might provide instructions. Select to receive comment notification for Corrective work, Preventive Maintenance, or both. If nothing is selected, OnSite users can become aware of comments by periodically looking up a specific work request and viewing its comments.