Maintenance / Corrective Maintenance

Using Service Level Agreements (SLAs) to Manage Corrective Maintenance

As with the Service Desk application, the Corrective Maintenance application uses maintenance service level agreement (SLA) to automate the routing and handling of the service requests or work requests.

See Corrective Maintenance and Service Desk Workflow Rules for a description of workflow rules that facilitate working with work requests, and synchronizing information when you process work requests in applications other than Web Central.

Note : The Corrective Maintenance work application includes work requests and work orders (both on demand and preventive maintenance) that were generated in the Archibus Windows Client/Server environment (discontinued beginning with V.25.1). For workflow processing, the system automatically assigns these items a service level agreement so that they can be managed from the Web. The default SLA does not provide rules on service windows, service providers, or other information that would alter or restrict a work request entered in the Windows Client/Server system. The integration of client/server-generated work requests into the SLA process does not occur until the work requests are in the "Approved" status.