Maintenance / Corrective Maintenance

Role-Based Overview of Corrective Maintenance

The Typical Workflow topic outlines using the various roles to manage on demand work start-to-finish. Typically, these tasks will be performed by several different types of users and these users will sign into Web Central to access just the tasks appropriate to their role.

As an alternative application overview, this topic lists the roles and their major tasks.

Note: Unlike Archibus Service Desk, the Archibus Corrective Maintenance application does not have a Vendor role. It does not manage vendors – only work teams and craftspersons.

Note: Depending on the type of service request, the resulting work request will be automatically or manually assigned to a work order . Some sites prefer to directly access work requests without first viewing the parent work order. This makes it easier to issue, complete, and close a set of work requests at one time.

To accommodate sites that do not wish to reference work orders, the Craftsperson and Supervisor roles have corresponding roles -- "Supervisor (Work Requests)" and "Craftsperson (Work Requests)" -- whose tasks hide the Work Order information so that users can directly access work requests. If your site prefers to directly access work requests, your Business Process Owner can activate the "Supervisor (Work Requests)" role and "Craftsperson (Work Requests)" role, instead of the corresponding Supervisor role and Craftsperson role.

The roles and tasks for Corrective Maintenance are: