Maintenance Console UX Improvements: Main Page

Since a maintenance manager might have hundreds of requests listed on the main page of the Maintenance Console, we have updated the main page to include more key work request information. With this change, you can quickly view key work request information without loading the Work Request page.

In addition to the more streamlined main page described below, the Maintenance Console has an improved performance and load time.

Header

The Console's header has been updated to combine two related fields into one column so that you can quickly scan the Console for important information. The following columns now show two pieces of information

• Description / Comments . Right from the main page, you can see the latest comment entered. (UserVoice Idea) ​

• Problem Type / PM Description . For corrective maintenance, this column will show only the Problem Type.

• Location / Name . This column now includes a listing of the Building Name (Singularity Research Lab) rather than just the Building Code (SRL).

• Equipment Code / Equipment Standard . Having the Equipment Standard listed with the Equipment Code provides a wealth of information about the nature of the task.

• Date to Perform / Due Date . For near-due or past-due items, you can see in red a count of the current status such as "4 days left" or "5 days ago."

Additionally, the Priority column now indicates in red items with high priority.

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Flag Returned Work (UserVoice Idea)

Problem requests now have a "Returned" flag in red so that you can easily spot them. This flag applies to requests that have a “Return” step type or a "Rejected" value for a verification step or checklist step. The flag icon persists throughout the entire cycle of the returned work request so that you can easily monitor problem requests.

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Action Buttons Apply to Individual Requests

The Action buttons at the top of the Console now apply to both bulk updating and updating individual requests. Removing the action buttons from the rows of individual work requests frees up space on the Console to display other important information.

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Hide Unnecessary Actions

If your site does not use the estimation features, you can now use the Options button (in the upper right corner of the Console) to hide the Estimate action. The AbBldgOpsOnDemandWork-ShowEstimateInWrActions application parameter also controls this display.

Details

Navigator

• Maintenance / Corrective Maintenance / Supervisor / Maintenance Console

• Maintenance / Preventive Maintenance / Supervisor / Maintenance Console

View File

• ab-bldgops-console.axvw

Help Topics

• Explore the Maintenance Console

Maintenance Console UX Improvements: Work Request Page (UserVoice Ideas)

We have made the following changes to the Work Request page. ​

Display Request Details in Full Screen

Rather than displaying the Work Request as a pop-up screen, the Console now displays this in full screen. Select a request from the Console, and it replaces the main page of the Console with the Work Request page. You can return to the main page of the Console using the Return button.

Viewing the work request in full screen mode enables the Console to display more information about each request.

Tag Colleagues when Adding Comments

To match functionality in the OnSite mobile app, the Maintenance Console now supports the ability to tag a colleague when entering a comment on the Documents and Activity tab. When you tag a person in a comment, such as typing "@Will Tram" in the comment, the tagged person (Will Tram) will receive an email that includes the comment along with the work request details. The comment will show in the Maintenance Console's activity feed, along with comments entered using the OnSite mobile app.

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Descriptions for Documents in the Maintenance Activity Feed

When adding a document to the maintenance activity log, you can now add a URL link. Additionally, you can now specify a Document Name and the Description that will appear in the work request activity feed. When a request has several documents, using the Document Name and Description will help you locate the document rather than relying on the file name.​

Details

Navigator

• Maintenance / Corrective Maintenance / Supervisor / Maintenance Console

• Maintenance / Preventive Maintenance / Supervisor / Maintenance Console

View File

• ab-bldgops-console.axvw

Help Topics

• Explore the Work Request Form

• Review the Maintenance Activity Log and Add Comments and Documents

Space Console

We have improved the performance of the Space Console.

Task	Time Required in V.26.1	Time Required in V.26.3	Time Required in V.2022.01	Notes
Initial load	4-7 seconds	3 seconds	2.5 seconds	The first time someone loads the view on the server, Archibus compiles the axvw file and all dependent files and saves them into the schemaCompiled folder. This loading requires 13 seconds. After that, the initial load for a user is 2.5 seconds.
Subsequent loads	4 seconds	3 seconds	2.5 seconds
Open floor plan for the first time		6 seconds	4 seconds
Open subsequent floor plans		4 seconds	2 to 4 seconds
Make highlight selections		2 to 4 seconds	2 to 4 seconds

Archibus Reservations and Exchange Integration

We continued the work begun in V.26.3 for improving Reservations and Exchange integration by adding these enhancements:

• Real-time check. When you create a new single or recurring reservation from Archibus, the system now performs a real-time check of the Exchange Calendar. If an overlap is detected, the system informs you of the conflict.

• Touch panels and tablets . You can now make reservations from touch panels or tablets mounted outside a meeting room. This is possible because Archibus now supports creating calendar items directly on the room calendar instead of only through an invitation. This feature uses the new AbWorkplaceReservations.PanelBookingEmployeeId application parameter to determine the values to complete for the Created By, Requested By, and Requested For fields of the meeting record.

Reservation Reporting (UserVoice Idea)

If your site implements both meeting room reservations and working space bookings, you will find it handy to review the Workplace Services / Hoteling / Operational Reports / Bookings and Reservations report. In one report, you can see all the space on a floor have that was booked by checking the totals at the bottom of the Locations tab. Move to the Bookings and Reservations tab to drill into the details of each floor. You can also highlight the used space on a floor plan. If you need to see just one type of room, change the Utilization Type filter from ALL to Reservations Only or Booking Only.

Workplace

Proof of Concept: Forge Integration (UserVoice Idea)

We are continuing to research integration with Autodesk Forge so that you will be able to:

• visualize system connections

• plan maintenance

• build digital twin integrations

BMS Solution

Continuing our work with integrating equipment diagnostics from Clockworks Analytics, we have made these enhancements:

Non-SaaS Deployment

So that a non-SaaS deployment can work with the OnSite mobile app without requiring the Maintenance SaaS module and the "Connect for Maintenance" tool, we have made the OnSite mobile app available for non-SaaS deployments.

Additionally, for sites that have not yet upgraded to V.2022.01, a software patch is available so that a non-SaaS V.26.3 deployment can integrate OnSite into their workflow.

Enhancements

Based on customer feedback and in order to improve the user experience, we made these improvements to OnSite:

• Search results are shown as a list in the My Work page.

• The Comments field now has a Send icon to replace a Done button on the keyboard. This change enables you to use the default “Return” keyboard button to create line breaks in your text.

• When tagging an employee in the comment, you can now tag people who are listed in the Employees table or the Craftspersons table. Including the Craftspersons table accommodates the situation in which you want to tag a fellow technician who is a contractor and stored in the Craftspersons table.

• For PM work requests, the app now hides all Equipment editing options. Since this information derives from the PM Schedule and PM Procedure, the technician should not be editing it. You can edit equipment information on corrective maintenance work requests.

• When reporting a problem, you can now leave the Problem Type field blank. This accommodates workflows in which the Supervisor has the responsibility of classifying maintenance work.

• The Sign In page now includes a Back button so that users who want to change the web site that they entered can return to the What's Your Workspace screen.

• OnSite now supports SSO authentication; users can log in using Eptura-managed Okta or their own OIDC-compliant identity providers.

Help System URL

In V.26.3, we introduced a version-free URL for Archibus User Help: https://help.archibus.com/user_en/archibus.htm . This URL is used for V.26.3, V.2022.01, and beyond.

The Help commands in both V.26.3 and V.2022.01 call this URL, which now holds the V.2022.01 content. Therefore, it is possible that a V.26.3 user who has not upgraded could consult a topic that has been updated to reflect new features not available in V.26.3.

To address this situation, we have made these changes to the Help system:

• Each help topic now lists the version number in the footer and in the browser's tab. This will help users quickly determine if the help system they are viewing pertains to their version of Archibus.

• A new home topic provides links to previous Archibus help systems. This is handy for users who do not upgrade to the latest version. These users can easily access their desired help system and bookmark its URL for future use.
  
  

Help Topics :

• Help System Versions and Archived Help

• User Help: Home

Upcoming Software Support Changes

• OpenJDK 8 will no longer be supported in V.2022.02. After that, we will support OpenJDK 11 only.

• Tomcat 8.5 will no longer be supported in V.2022.02. After that, we will support Tomcat 9 only.

• Starting with V.2022.02, we will support the last five versions of AutoCAD and Revit.