Requests are Assigned to a Technician
Archibus OnSite
This explains how Will Technician, who is an in-house HVAC technician, uses the OnSite mobile app to complete his assigned work.
His assigned work was generated from the following:
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Alison, an employee, walked into her office in room 175 on the first floor of the building and immediately noticed the room was extremely cold. She opened the Workplace app, reported the problem, and then the work request was automatically issued and assigned to Will Technician.
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Sharon, a maintenance manager, had previously set up Preventive Maintenance procedures for the HVAC system in building. The PM system automatically generated a quarterly PM work request for the HVAC system in the building.
The corrective maintenance work from Alison, as well as the preventive maintenance work due earlier this month, are assigned to Will Technician.