How to look at it

Every 'blue block' in the scheme can be an SLA defined rule to select one of the visualized flows in the block. By selecting a flow in every blue block you get a walkthrough of the SLA defined workflow.

Note : This is the standard workflow; additional steps can be defined

People who have to perform a task, for example give an approval or update a work request, are assigned directly or by a Service Desk role, visualized as follows:

• Persons
• Roles

Scheme