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Add or Edit Warning Codes

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Level: Site Administrator

The warning codes determine if the ticket is is considered late, such as 30 mins or 60 mins.

Access Warning Codes

  1. Navigate to Admin > Copy > Warning. The Warning Codes screen displays.
  2. From the top-right corner, select the relevant center.

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The following columns display:

  • Value (Minutes) - Allows you to view the warning code value in minutes.
  • Description - Provides a description of the Value field. 
  • Sort Order - Allows you to view and edit the sort order of the available warning codes. 
  • Active - Displays whether the warning code is active or not. 
  • Action - Allows you to edit a warning code.

Add a Warning Code

In order to add a warning code, perform the following steps:

  1. Click the add warning code link.

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The Add Warning Code screen displays.

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  1. In the Value (Minutes) field, enter the minutes.
  2. In the Description field, enter the short description.
  3. From the Default drop-down, select either No or Yes.
  4. Click the Add button to add this warning code. 

Edit a Warning Code

In order to edit a warning code, perform the following steps:

  1. For the warning code you want to edit, click the edit link. The Edit Warning Code screen displays.

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  1. In the Value (Minutes) field, enter the minutes.
  2. In the Description field, enter the short description.
  3. From the Default drop-down, select either No or Yes.
  4. Click the Update button.

Remove a Warning Code

If you no longer need a warning code it can be made inactive.

  1. For the warning code you want to edit, click the edit link. The Edit Warning Code screen displays.
  2. From the Active drop-down, select No.
  3. Click the Update button. 

This will make the warning code inactive.