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Eptura Knowledge Center

#9 - Set up the Mail Module

Your Eptura Workplace implementation is based on the plan purchased.

Create full accountability for mail, from receipt to delivery to recipient.

Implementation Tasks


Below is a summary of the configuration, as this module has a few areas to be set up we recommend you read the Mail Administration article as we explained how the mail routes are used.

Mail Set up and Preferences - Admin Learning
We recommend this learning path as a starting point to understand how to set up for the Mail Module and what can be customized in the module's preferences.
Pages: 10

Mail Data

If you want the mail stop data loaded then this can be arranged using the User Data import.

Preferences

We recommend you review and set up the preferences for your organization:

  • Allow Inbound Mail
  • Allow Outbound Mail
  • Allow Interoffice Mail  
  • Allow customers to input tracking numbers.    
  • Allow operators to skip tracking number entry for Interoffice packages    
  • Allow Speedy Check-In- allow mail center to use speedy check-in for interoffice mail items.
  • Allow Barcode Labels - allow printing of barcode labels for interoffice mail.
  • Allow Package Deletion - allow operators to delete mail items.
  • Allow Misc. Volume Tracking - allow mail center to track miscellaneous volumes.
  • Allow Alerts and set up the alert email notifications.
  • Allow Alerts Reminders and set up the alert email notifications.
  • Allow Routing Labels - allow printing of internal routing labels for mail items.
  • Allow Box ONLY Delivery - allow a mail stop to be selected for all box deliveries.
  • Allow Piece Count - allow to count mail packages when it is initially checked into the facility.
  • Allow Pending Queue - alow undeliverable mail to go into pending queue.
  • Using New Mobile Device - is this center using new mobile device?
  • Allow mail delivery pickup - allow capture signature using signature pad.
  • Close outbound packages automatically - when an operator checks in an outbound package, the package is archived immediately.

Learn more in Edit Mail Preferences.

Quick Start


Now, the Mail module is ready next you can learn about how to use it.

Mail - Customer Learning
Learn how the Customer role can check in mail item(s), set up package alert to include delivery instructions, and view mail item(s), the receiving queue, or the shipping queue.
Pages: 5
Mail - Manager Learning
Learn how the Manager role can check in mail item(s), set up package alert to include delivery instructions, and view mail item(s), the receiving queue, or the shipping queue. Additionally, they can generate and view mail reports.
Pages: 6
Process Inbound Mail - Operator Learning
Understand the Inbound Mail Workflow and the procedures for check in mail item(s), view the receiving queue or pending queue. If needed you can print the receiving manifest.
Pages: 6
Process Interoffice Mail - Operator Learning
Understand the Interoffice Mail Workflow and the procedures for check in mail item(s), view the receiving queue or pending queue. If needed you can print the receiving manifest.
Pages: 6
Process Outbound Mail - Operator Learning
Understand the Outbound Mail Workflow and the procedures for check in mail item(s), view the receiving queue or shipping queue. If needed you can print the receiving manifest or the shipping manifest. When the mail item(s) leave the site then you can check them out.
Pages: 8
Mail - Operator Further Learning
Learn how Operators can track bulk Items (miscellaneous volumes) and manage package alerts.
Pages: 2
  • Add or Edit Miscellaneous Volumes
    The Miscellaneous Volumes category is used to track bulk items that need to be included in monthly activity reports. These customized categories may include mail volumes, postage costs, and PC shipments.
  • Add, Edit, or Delete Package Alert
    Learn out to add specific delivery instructions for packages or recipients.
Mail Signature - Operator Learning
Learn how Operators can capture a signature of receipt when a customer comes to the Mail center to pick up a package. If needed they can check the signature on a mail item.
Pages: 2

Next Onboarding Step