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Eptura Knowledge Center

Complete a Service Request Ticket (Mobile)

Use the following procedure to mark a Service Request ticket as Complete in the Service Request App. 

  1. Sign in to the Service Request mobile application. The Queue screen displays.

  2. On the Queue screen, locate and select the service request ticket to mark as Complete. The Service Request Details screen displays.

  3. Scroll to the bottom of the Service Request Details screen and tap the Complete button. A message displays on the Queue screen confirming the ticket is marked as Complete.

The ticket must be In Progress before the option to mark the ticket as Complete is available. In addition, operators can only mark requests as Complete if they are assigned to the request.