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Correcting TLS Certificate Issues

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iOFFICE uses transport layer security (TLS) to protect your data in transit between your browser and the data center. Depending on how your company's network is configured, it may be necessary to remove the data cached in the web browser to ensure the most recent version of the certificate is cached. This is especially important when a TLS certificate is updated.

Use the following procedure to clear your cache if you are having issues accessing the iOFFICE application after a TLS certificate update.

IMPORTANT! - If you are still having issues after clearing your cache using one of the following procedures, contact your IT department and request that they clear their TLS cache. 

Internet Explorer 

To clear the web browser’s SSL state (TLS certificate) when using Internet Explorer 10 or above on a windows device.

  1. Click the Gear icon to access the Delete Browsing History window.

  2. Select Internet Options.

  3. Click the Content tab.

  4. Click Clear SSL state.

  5. Click the OK button.

Google Chrome 

To clear the web browser’s cache when using Google Chrome on a windows device.

  1. Click the  Screen Shot 2019-03-25 at 11.41.23 AM.png (Controls) button in the top-right corner of the browser window.

  2. Select the Settings option from the Controls submenu.

  3. Click Advanced to display advanced settings.

  4. In the Network section, click Open Proxy Settings. The Internet Properties window displays.

  5. Click the Content tab on this window.

  6. Click Clear SSL state.

  7. Click the OK button.

If you are still receiving an error, contact iOFFICE support.